Polygraph

Sunayu•Contractor Site, MD

1d•Onsite

About The Position

The Systems Administrator provides implementation, troubleshooting, and maintenance support for information technology systems. The role manages IT infrastructure and related processes, supports day-to-day operations and monitoring, and resolves issues involving client/server, storage, network, and mobile devices. It provides Tier I help desk and Tier 2 escalation support, communicates status to agency management and internal customers, and remains involved in dispatch and hardware problem resolution. The position configures and manages UNIX and Windows operating systems, installs operating system software, maintains system integrity, configures network components, and implements operating system enhancements to improve reliability and performance. It also supports Cisco router and switch installation and maintenance, system design and mission architecture, and analysis of complex server hardware, application, and software-integration problems. The role is based at a contractor site in Maryland and requires a TS/SCI clearance with polygraph. Travel is not required.

Requirements

Fifteen years of experience as a Systems Administrator on programs and contracts of similar scope, type, and complexity.
Bachelor's degree in a technical discipline from an accredited college or university, or five additional years of Systems Administrator experience in lieu of the degree.
TS/SCI clearance with polygraph.

Responsibilities

Provide support for implementation, troubleshooting, and maintenance of IT systems.
Manage the daily activities of IT system configuration and operation.
Provide assistance to users accessing and using IT systems.
Provide Tier I help desk and Tier 2 escalation problem identification, diagnosis, and resolution.
Support day-to-day IT operations, monitoring, and problem resolution for client/server, storage, network, and mobile devices.
Escalate issues and communicate status to agency management and internal customers.
Optimize system operations and resource utilization, and perform system capacity analysis and planning.
Troubleshoot IT systems and provide detailed analysis and feedback to agency management and internal customers on escalated tickets.
Support dispatch system and hardware problem resolution and remain involved through resolution.
Configure and manage UNIX and Windows operating systems; install operating system software; troubleshoot; maintain system integrity; configure network components; and implement enhancements to improve reliability and performance.
Support the design of systems, mission architecture, and associated hardware.
Analyze and resolve complex problems involving server hardware, applications, and software integration.
Support installation and maintenance of Cisco routers and switches for enterprise systems.