Polygraph

Sunayu•Contractor Site, MD

1d•Onsite

About The Position

The Systems Administrator 1 provides implementation, troubleshooting, and maintenance support for information technology systems. The role manages IT infrastructure and related processes, supporting day-to-day operations, monitoring, and problem resolution across client/server, storage, network, and mobile devices. It provides Tier I help desk and Tier 2 escalation support, including problem identification, diagnosis, resolution, escalation, and status communication to agency management and internal customers. The position also supports dispatch-system and hardware problems and remains involved through resolution. The administrator configures and manages UNIX and Windows operating systems, installs and loads operating-system software, troubleshoots and maintains system integrity, and configures network components. The role implements operating-system enhancements to improve reliability and performance, optimizes system operations and resource utilization, and performs capacity analysis and planning. The position is based at a contractor site in Maryland, requires TS/SCI with polygraph clearance, and does not require travel or offer remote work.

Requirements

Five years of experience as a Systems Administrator (SA) in programs and contracts of similar scope, type, and complexity.
Bachelor's degree in a technical discipline from an accredited college or university; alternatively, five additional years of SA experience may substitute for the degree.
TS/SCI clearance with polygraph.

Responsibilities

Provide Tier I help desk and Tier 2 escalation problem identification, diagnosis, and resolution.
Support day-to-day IT system operations, monitoring, and problem resolution across client/server, storage, network, and mobile devices.
Escalate issues and communicate status to agency management and internal customers.
Support dispatch-system and hardware problems and remain involved in their resolution.
Configure and manage UNIX and Windows operating systems; install and load operating-system software.
Troubleshoot systems, maintain system integrity, and configure network components.
Implement operating-system enhancements to improve reliability and performance.
Optimize system operations and resource utilization.
Perform system capacity analysis and planning.

Benefits

Three medical plan options
Dental and vision coverage
FSA, DCFSA, and HSA
Life and AD&D insurance
Short-term and long-term disability
Employee Assistance Program (EAP)
Company-reimbursed training and continuing education assistance of up to $5,000 per year
Paid Time Off (PTO)
11 federal holidays
401(k) plan with up to a 6% match and immediate 100% vesting