Systems Administrator, Patch Management

Thrive

About The Position

Thrive is seeking a technically proficient, communicative, and motivated individual to help maintain client security through the patching process. The Patching Team supports internal staff and clients in using Thrive’s systems to manage and support regular patching in client environments. The Systems Administrator handles tasks including configuration, troubleshooting, remediation, and process documentation. Work outside normal business hours may be required as needed.

Requirements

Bachelor’s degree, technical degree, or equivalent work experience and certifications.
5+ years of workstation and server support experience.
Strong problem-solving ability, including use of analytical skills, technical expertise, event logs, or research.
Self-motivated, with the ability to work independently or in a team environment.
Understanding of Microsoft operating systems and installation methods.
Experience with Active Directory, Group Policy, and Intune.
Excellent written and verbal communication skills.
Strong customer service focus and ability to explain technical concepts clearly to non-technical users.
Willingness to train, learn, and educate others.
High attention to detail.
Ability to manage multiple tasks of varying priority.
Broad knowledge of information technology processing systems, concepts, and methodologies.
Demonstrated aptitude for learning new technologies.

Nice To Haves

3+ years of Linux administration experience.
3+ years of Mac OS administration experience.
Knowledge of Kaseya, NinjaOne, or another modern RMM tool.
Experience with Microsoft or Linux server and workstation operating systems.
Experience with scripting languages, PowerShell, and SQL queries.
Experience with ServiceNow or related case management software.
Knowledge of networking fundamentals and essential internet technologies.
Experience with technical AI prompt generation.
Preferred certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft 365 Administrator (MS-102), or ITIL Foundation (v4).

Responsibilities

Follow Thrive’s established best practices for task management.
Manage the daily prioritization, coding, and routing of service incidents, requests, and change control.
Design and implement patching schedules and configurations that align customer requirements with Thrive Service Offerings.
Set and manage client expectations during troubleshooting, balancing prompt resolution with customer service.
Troubleshoot patching issues, installation failures, and configuration-related errors.
Perform patch maintenance, including onboarding, approvals, catalog updates, and client configurations.
Create and maintain documentation for processes, procedures, and system configurations.
Communicate regularly with clients about patching and configurations.
Document time in the case management system according to Thrive’s best practices.
Communicate with customers by phone, email, and chat in a timely, courteous, empathetic, and professional manner, providing clear updates and case status throughout resolution.
Organize and lead customer cadence meetings to discuss patch configuration and patch health score results.
Stay current on new technologies to provide updated support and training to staff and clients.
Collaborate with team members and support tasks outside core responsibilities as needed.
Perform other duties as assigned by management.