Systems Administrator - Unified Capabilities

Agile Defense•Fort Huachuca, AZ

3d•Onsite

About The Position

At Agile Defense, we are seeking a Systems Administrator for Unified Capabilities to operate, maintain, secure, and update enterprise VoIP and VTC systems. This role involves ensuring system integrity and security through configuration, patching, and scanning to maintain high availability and optimal performance. You will be responsible for responding to incident tickets, service requests, and managing change requests. The position requires maintaining documentation of server/system characteristics, diagrams, and security policies, as well as notifying the Government of critical incidents. You will also troubleshoot and recommend changes to the VoIP and VTC infrastructure, perform availability and performance monitoring, and employ best business practices to provide secure, standardized, and scalable systems.

Requirements

Bachelor's in computer science, Cybersecurity, Data Science, Information Systems, Information Technology, or Software Engineering with 0 years of experience, OR Associate's degree with 2 years of experience, OR no degree with 4 years of experience.
CompTIA Security+ certification.
Within 90 days of hire, Microsoft AZ-900 or CompTIA Server+ or Cloud+ certification.
Expertise in VoIP and VTC system operations, maintenance, and security.
Experience with system configuration, patching, and vulnerability scanning.
Strong troubleshooting and problem-solving skills for infrastructure support.
Ability to create and maintain detailed system documentation and diagrams.
Knowledge of availability and performance monitoring tools and techniques.
Familiarity with security policies and compliance standards within enterprise environments.
Active Secret US security clearance.

Nice To Haves

Experience with Avaya, CUCM, Oracle, or Ribbon VOIP devices.

Responsibilities

Operate, maintain, secure, and update enterprise VoIP and VTC systems to ensure system integrity and security.
Configure, patch, and scan systems to maintain high availability and optimal performance.
Respond to incident tickets, service requests, and restoration of services, as well as process requests for change.
Maintain documentation of server/system characteristics, physical/logical capability diagrams, and security policies/settings.
Notify the Government of any "critical" or "high" incidents impacting critical systems and services.
Troubleshoot, repair, and recommend changes to VoIP and VTC infrastructure to ensure robust and sustainable systems.
Perform availability and performance monitoring, including trend analysis to assess service quality.
Employ best business practices to provide secure, standardized, and scalable VoIP and VTC systems.