Systems Administrator L2

Technology Resource Experts • Fort Meade, MD

2d

About The Position

Technology Resource Experts, LLC is looking for a Systems Administrator to join their rapidly growing team! This role involves providing support for the implementation, troubleshooting, and maintenance of IT systems, managing daily activities of configuration and operation, and offering Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution. The position requires supporting IT systems including day-to-day operations, monitoring, and problem resolution for client/server/storage/network devices, and mobile devices. Responsibilities also include optimizing system operations, resource utilization, performing system capacity analysis and planning, and supporting the dispatch system and hardware problems. The role demands in-depth experience in troubleshooting IT systems, configuring and managing UNIX and Windows operating systems, installing/loading operating system software, troubleshooting, maintaining network component integrity, and implementing operating system enhancements. Additionally, the Systems Administrator will provide detailed analysis and feedback to agency management and internal customers for escalated tickets.

Requirements

• TS/SCI Poly
• BS + 10 years experience
• Knowledge of Linux and Windows operating systems and command-line interface (CLI)
• Some familiarity in scripting languages (e.g Bash, PowerShell)
• Experience with system automation tools (e.g. Active Directory, Group Policy for Windows)
• Knowledge of network protocols and services (e.g. TCP/IP, DNS, DHCP)
• Familiarity with virtualization technologies (e.g. VMWare, KVM, Docker for Linux; Hyper V, VMWare for Windows)
• Some experience with monitoring and logging tools (e.g. Splunk, Zabbix, ELK)
• Understanding of security best practices and protocols

Responsibilities

• Provide support for implementation, troubleshooting and maintenance of IT systems
• Manage daily activities of configuration and operation of IT systems
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all the client/server/storage/network devices, mobile devices, etc.
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process
• Provide in-depth experience in trouble-shooting IT systems
• Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets

Benefits

• 100% company-paid health , dental , and vision premiums
• Automatic company contributed Health Savings Account (HSA) up to $3,900 for families
• Up to 7 weeks of Paid Time Off (PTO)
• Automatic 401k Investment
• Paid 11 Federal Holidays
• BlueCrossBlueShield Health Insurance
• Tuition/Training Reimbursement
• Access to Ravens season tickets in club level
• Company-paid golf events for your time and course fees

What This Job Offers

• Job Type: Full-time
• Career Level: Senior