Systems Administrator L2

Power3 Solutions • Fort Meade, MD

2d

About The Position

Provide support for implementation, troubleshooting and maintenance of IT systems. Manage daily activities of configuration and operation of IT systems. Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems. Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all the client/server/storage/network devices, mobile devices, etc. Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provide support for the escalation and communication of status to agency management and internal customers. Optimize system operations and resource utilization, and perform system capacity analysis and planning. Provide support for the dispatch system and hardware problems and remains involved in the resolution process. Provide in-depth experience in trouble-shooting IT systems. Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance. Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.

Requirements

• TS/SCI Poly
• BS + 10 years experience
• Knowledge of Linux and Windows operating systems and command-line interface (CLI)
• Some familiarity in scripting languages (e.g Bash, PowerShell)
• Experience with system automation tools (e.g. Active Directory, Group Policy for Windows)
• Knowledge of network protocols and services (e.g. TCP/IP, DNS, DHCP)
• Familiarity with virtualization technologies (e.g. VMWare, KVM, Docker for Linux; Hyper V, VMWare for Windows
• Some experience with monitoring and logging tools (e.g. Splunk, Zabbix, ELK)
• Understanding of security best practices and protocols

Responsibilities

• Provide support for implementation, troubleshooting and maintenance of IT systems
• Manage daily activities of configuration and operation of IT systems
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all the client/server/storage/network devices, mobile devices, etc.
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process
• Provide in-depth experience in trouble-shooting IT systems
• Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets

Benefits

• 100% company-paid health , dental , and vision premiums
• Automatic company contributed Health Savings Account (HSA) up to $3,900 for families
• Up to 7 weeks of Paid Time Off (PTO)
• Automatic 401k Investment
• Paid 11 Federal Holidays
• BlueCrossBlueShield Health Insurance
• Tuition/Training Reimbursement
• Access to Ravens season tickets in club level
• Company-paid golf events for your time and course fees

What This Job Offers

• Job Type: Full-time
• Career Level: Senior