IT Systems Administrator - Infrastructure & Security

ROCKY MOUNTAIN CHOCOLATE FACTORY INC•Durango, CO

6d•$58,000 - $68,000•Onsite

About The Position

The Systems Administrator will help keep our technology infrastructure running smoothly and securely. The role will be a visible, helpful presence for the people who depend on technology every day. This role will split time between infrastructure and security fundamentals (patching, backups, account administration, endpoint protection) and frontline support, including basic tech literacy training and hands-on help desk coverage for everyday issues such as account lockouts, printer problems, and hardware troubleshooting.

Requirements

6 months to 1.5 years of hands-on IT/systems administration experience (internships, help desk roles, and certification-backed self-study count)
Working familiarity with Windows/Active Directory or a cloud directory service (Azure AD/Entra ID), basic networking concepts, and common endpoint security tools
Comfortable troubleshooting under pressure and communicating clearly with non-technical staff — this role is as much about people as it is about systems
Willingness and reliability to take regular rotations on frontline help desk coverage
Strong documentation habits — you write things down so the next person doesn't have to start from scratch

Nice To Haves

CompTIA A+, Network+, or Security+ (or actively working toward one)

Responsibilities

Administer user accounts, permissions, and device configuration across the company's systems
Support day-to-day server, network, and cloud infrastructure upkeep — patching, backups, monitoring, and routine maintenance
Assist with provisioning and deprovisioning equipment and accounts for new hires, transfers, and departures
Maintain and troubleshoot hardware and connectivity, and support warehouse/production technology such as handheld scanners
Support endpoint protection, patch management, and basic vulnerability remediation under the guidance of our senior security staff
Help enforce access control practices (MFA, least-privilege permissions) and assist with periodic access reviews
Follow and help document incident response procedures; escalate anomalies promptly
Frontline tech support — triaging and resolving everyday issues (printers, peripherals, account access, basic troubleshooting) and logging them in our ticketing system
Participate in delivering basic tech literacy training to staff — practical, plain-language sessions on the tools people use daily (not deep technical training)
Be a friendly first point of contact for non-technical staff and represent the technology team well in day-to-day interactions
Escalate more complex infrastructure, security, ERP, or POS issues to the appropriate senior team member with clear documentation of what's already been tried
Maintain POS configurations for franchise and company-owned stores for any items not covered by partner agreements
Keep runbooks, help desk knowledge-base articles, and training materials current so issues can be resolved consistently, whoever's on rotation
Log and categorize issues clearly enough that another team member could pick up a ticket and act on it without needing to ask follow-up questions