Systems Administrator III, IS&T Systems Operations

Boston University • Boston, MA

5d • $86,050 - $95,000

About The Position

Boston University Information Services & Technology (IS&T) is seeking applicants with diverse skills and experience to join our innovative and inclusive community. Join us as a Systems Administrator III, where you will manage and maintain server operating systems, hypervisors, processes, storage, and related hardware and software to support the reliability, consistency, compatibility, efficiency, cost-effectiveness, and security of enterprise IT systems and services. You will work on multiple medium- to high-complexity projects as a project leader or subject matter expert across multiple technical areas and business segments.

Requirements

• Manage and maintain server operating systems, hypervisors, processes, storage, and related hardware and software.
• Support the reliability, consistency, compatibility, efficiency, cost-effectiveness, and security of enterprise IT systems and services.
• Work on multiple medium- to high-complexity projects as a project leader or subject matter expert across multiple technical areas and business segments.
• Provide off-hours on-call support and assistance during incidents.
• Serve as Level 2 technical support for the Help Desk.
• Support the development, maintenance, and periodic testing of business continuity and disaster recovery procedures.
• Coordinate with vendors on problem resolution.
• Understand contractual obligations and escalate as required.
• Detect, diagnose, isolate, and correct system faults.
• Support incident and problem management activities.
• Support Engineering in defining and reporting availability, capacity, alert, and service-level metrics.
• Coach and mentor more junior technical staff.

Responsibilities

• Investigate and recommend new technology and techniques to enhance the performance, reliability, and availability of IT resources and services.
• Work with cross-functional teams to install, test, and transition server operating systems, hypervisors, processes, and related hardware and software into production; evaluate and apply upgrades; and maintain systems and documentation.
• Provide off-hours on-call support and assistance during incidents; serve as Level 2 technical support for the Help Desk; and support the development, maintenance, and periodic testing of business continuity and disaster recovery procedures.
• Coordinate with vendors on problem resolution; understand contractual obligations and escalate as required; detect, diagnose, isolate, and correct system faults; and support incident and problem management activities.
• Support Engineering in defining and reporting availability, capacity, alert, and service-level metrics.
• Coach and mentor more junior technical staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed