Systems Administrator III

Dime Bank•Norwich, CT

About The Position

Position Summary: Responsible for core and ancillary application support, network and core system user administration, network and core system user security, and administration of patch management program. Provide technical application support to all users and departments.

Requirements

Four-year degree in computer related field, or equivalent work experience, with a minimum of five years of experience in a similar capacity.
Intellectual and professional skills and experience necessary to perform tasks detailed above
Strong working knowledge of servers, desktop PCs, and laptops
Strong working knowledge of Windows operating systems and Microsoft Office applications
Knowledge of Microsoft Active Directory environment
Technical skills and knowledge necessary to service software applications
Initiative in recognizing and resolving problems
Effective prioritization of responsibilities
Proficiency in written and oral communication
Ability to interact positively and tactfully with coworkers and staff in team environment
Ability to communicate effectively with vendors
Perform duties of the position with strict adherence to all bank policies
Valid driver’s license

Responsibilities

Provide technical support to all users within the bank, to ensure applications are functioning properly
Setup and upgrade applications on individual workstations
Install and configure application software on servers, in conjunction with the Chief Technology Officer, bank departments, and/or vendors
Assist in the implementation of controls developed as a result of the risk assessment process
Provide primary level support for all servers within the bank
Act as liaison with network vendor or other miscellaneous vendors regarding server performance issues
Maintain and administer server backups
Document and make corrections for system failures, including reporting reasons and corrective actions taken
Set up, maintain and delete network user accounts
Monitor network security reports
Maintain and administer antivirus and antispyware systems
Co-ordinate and perform annual review of core processor user menu access, in conjunction with appropriate department supervisors
Monitor core processor security reports
Monitor vendors and systems for available software patches and updates
Perform impact assessment (technical, business and security) of patches
Apply and test patches in test environment
Evaluate patch functionality and effectiveness
Co-ordinate application of patches in live production environment
Monitor applied patches for effectiveness
Provide Help Desk support, when necessary
Assist with daily maintenance and service for all hardware and software systems
Complete special projects arising from and relating to technology systems
Perform other duties relating to technology functions as may be required from time to time and requested by management