ITSM Analyst (SNOW) - Global Industrial

Genuine Parts Company•Atlanta, GA

About The Position

Under general supervision, the Systems Administrator II assists with the design, implementation, maintenance, and primary support of Intel platforms within Motion’s enterprise technology environment. This includes Windows and Linux servers, VMware, ESX infrastructure, storage, Active Directory, O365, development support & planning of systems and applications infrastructure, and 3rd-level endpoint support as needed. This role requires strong knowledge of server and desktop processing/operating systems that enables them to work at the highest level of all computer operations phases. This role handles complex problems across multiple technology platforms. You must be eligible to work in the US without visa sponsorship.

Requirements

Comprehensive hands-on knowledge of Windows and/or Linux operating systems (Open shift preferred).
A good foundation in a range of programming languages with strong problem-solving skills to analyze complex and large-scale distributed systems.
Experience with VMware virtualization technology.
Experience with O365 products.
Experience with Active directory and Group Policy.
Scripting (Linux shell, PowerShell).
Experience with of various IT infrastructure hardware (servers, switches, SAN fabric, and mid-range platforms.
Strong problem determination skills and ability to work under pressure are essential to this job.
Ability to communicate effectively with project managers, business analysts and testers.
Knowledge/experience of cloud architecture methodologies including IaaS, PaaS, and SaaS.
Experience resolving recovery procedures and experience working with basic operating systems and systems performance-monitoring tools.
Experience with and knowledge of IT infrastructure such as servers, routers, switches, LAN, firewalls, security updates, etc.

Nice To Haves

Open shift preferred

Responsibilities

Maintains essential IT hardware, software, operating systems, applications, etc.
Performs Windows and/or Linux server administration.
Helps employees to access technical resources by troubleshooting general IT issues with well-defined parameters.
Provides support and administration for all O365 related products.
Performs VMware maintenance and configuration.
Assists with the maintenance and support of multiple application packages.
Helps in upgrading, installing, and configuring application software and hardware.
Develops and maintain platform diagrams and network documentation.
Ensures Business Continuance plans remain viable and meet company goals.
Provides tier 3 troubleshooting as required.
Creates and manages system permissions and user accounts.
Performs other duties as assigned.