Systems Administrator I

Ntiva, Inc.•Dallas, TX

8d•Hybrid

About The Position

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we’re more than a Managed Services Provider, we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other. Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together. If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us!

Requirements

1-3 years Help Desk experience in an IT/MSP environment.
Technical experience supporting, administration and troubleshooting Microsoft Desktop and Server operating systems and applications.
Familiarity with network hardware (Firewalls, Managed Switches, WAPs).
Demonstrated knowledge of MS Exchange and Office365 and related e-mail technology.
Ability to navigate Hyper-V console to troubleshoot storage and availability issues in regard to virtual machines.
Ability to provide escalation support.
Ability to identify imminent failures and escalate as needed.
Generate and provide vendor access accounts following industry security best practices.
Create limited domain user accounts and delegating local server administration as needed.
Provide a secure remote access method as appropriate.
Ability to optimize, apply, filter group policies both by item level filtering and by security groups.
Ability to audit and implement "need to know" permission/access control.
Share drive permissions.
Make efficient use of security groups (eg not use the default Domain Users group).
Demonstrate intermediate knowledge of at least one cloud platform and how to navigate its console.
Ability to identify misconfigured services or applications and escalate as needed.
Ability to review, refine and create SOPs.
User creation/departures.
Software deployments.
VOIP phone support.
Apple Mac OSX support.
Ability to communicate professionally, in English, both written and orally.
Ability to write business correspondence and process procedures.
Ability to effectively present information and respond to questions from groups of managers, clients, and the general public.
Must have a valid driver's license and insured vehicle.
Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva’s IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval).

Nice To Haves

Desired certifications: CompTIA A+, Network +, Security +, MCSA.
Desired Education: Associate’s Degree in Computer Science, Information Systems, Engineering or other related discipline Preferred.

Responsibilities

Day-to-day support desk tickets.
First point of contact for client-initiated tickets.
Working on tickets within the allowed time frame and respecting SLO.
Preventing further escalations of a ticket and providing first touch resolution.
Accept overflow of incoming client calls. Provide service or route as needed.
Follow processes and procedures for movement of client service requests within and out of the department.
Recognize opportunities and update infrastructure documentation.
Service request ownership.
Conduct root-cause analysis for recurring problems.
Recognize lapses in system requirements, processes, and design specs based on organizational needs, security/compliance policy, and industry trends.
Perform software upgrades.
Troubleshoot client issues, finding root cause and resolving.
Knowledge of and adherence to industry best practices regarding security.
Provide technical leadership both internally and externally.
Use client reports as starting point, find evidence then perform root cause analyses.
Work within the parameters of the position regarding time invested in resolving client requests.

Benefits

Medical, Dental and Vision coverage for employee and family.
401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days).
Group Term Life and Accidental Death and Dismemberment coverage (company provided).
Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided).
Health Savings Account (HSA) Options / PPO Options.
Employee Assistance Program.
Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays.
Education Reimbursement Program.
Generous Employee Referral Program - cash bonus for successful referrals!
Dynamic Recognition and Rewards.
Clear Promotion and Advancement Tracks.
Work with Industry-Leading Talent.