Systems Administrator, Enablement Technology
About The Position
The Enablement Technology Systems Administrator is responsible for the administration, support, and continuous improvement of learning platforms and related technologies, with a primary focus on Docebo and associated systems. This role partners with business stakeholders, IT teams, and vendors to deliver technology solutions that support identified business use cases, including sales enablement, customer training, partner education, onboarding, certification, and other organizational learning initiatives. The ideal candidate combines strong platform administration experience with technical problem-solving skills, a collaborative mindset, and the ability to translate business requirements into effective technology solutions. Success in this role requires balancing platform ownership, stakeholder support, and continuous improvement to ensure learning technologies evolve with business needs.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Business Systems, or a related field, or equivalent professional experience.
- 3+ years of hands-on experience administering enterprise software platforms such as LMS, enablement platforms, CRM, CMS, knowledge management systems, or similar applications.
- Experience managing user access, permissions, platform configuration, governance, troubleshooting, data quality, and lifecycle management processes.
- Strong knowledge of authentication technologies and enterprise identity management, including SSO, SAML, SCIM, provisioning workflows, and Microsoft Entra ID.
- Familiarity with APIs, webhooks, integrations, automation platforms, and workflow management tools used within enterprise software environments.
- Working knowledge of HTML and CSS for platform customization, branding, and user experience improvements.
- Experience with reporting, dashboards, analytics, Google Analytics, and leveraging data to drive platform adoption and continuous improvement.
- Excellent communication, project management, analytical, and problem-solving skills, with the ability to manage multiple priorities and collaborate effectively with stakeholders, vendors, and cross-functional teams
Responsibilities
- Serve as the primary administrator for the Learning Management System (LMS) and related learning technologies, ensuring platform stability, security, performance, and user satisfaction.
- Configure, maintain, and optimize platform settings, user roles, permissions, governance standards, and data integrity processes.
- Lead the design, implementation, and enhancement of learning programs, workflows, automations, and platform capabilities aligned with business objectives.
- Manage system integrations, authentication services, SSO, SAML, SCIM provisioning, and identity management solutions to support seamless user access.
- Partner with business stakeholders, program managers, technical teams, and vendors to gather requirements and deliver scalable technology solutions.
- Monitor platform health, troubleshoot system issues, and coordinate with vendors to resolve technical challenges and implement product enhancements.
- Develop and maintain reporting, dashboards, analytics, and performance metrics to provide actionable insights and support data-driven decision-making.
- Evaluate and implement AI-enabled learning technologies, automation tools, and emerging solutions that improve operational efficiency, learner engagement, and user experience.
Benefits
- Comprehensive, multi-carrier program for medical, dental and vision benefits
- 401(k) with match
- Employee Share Purchase Plan
- Wellness platform with incentives
- Headspace app subscription
- Employee Assistance and Time-off Programs
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
- Family benefits, including bonding and family care leaves, adoption and surrogacy benefits
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
- Up to two days of paid leave each to participate in Employee Resource Groups
- Up to two days of paid leave each to volunteer with your charity of choice
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
