Systems Administrator, Azure DevOps (ADO)

Hagerty

3d•Hybrid

About The Position

As a Systems Administrator, Azure DevOps (ADO), you will be responsible for establishing, governing, and evolving the use of Azure DevOps as a core platform supporting delivery across value streams. This role ensures that ADO Boards, backlogs, workflows, and reporting structures are configured to enable visibility, consistency, and effective flow of value. Partnering closely with Scrum Masters, Agile Coaches, Engineering Managers, and IT Portfolio Managers, the ADO System Administrator balances governance with flexibility—ensuring teams can operate effectively while maintaining enterprise standards. This role also supports automation, user management, and data access through pipelines, Active Directory integration, and ADO APIs.

Requirements

Strong experience administering Azure DevOps (Boards, Pipelines, Security, Analytics)
Experience defining and implementing governance models for work management tools
Familiarity with Active Directory integration and user provisioning automation
Experience working with REST APIs for reporting or automation
Strong understanding of Agile delivery practices and work item management
Systems thinker who balances standardization with team flexibility
Clear communicator who can translate technical configurations into practical guidance
Comfortable supporting multiple teams in a dynamic, evolving environment

Nice To Haves

Experience in enterprise or regulated environments preferred
Experience with Azure DevOps Analytics or Power BI integration
Scripting experience (e.g., PowerShell, Python) for automation
Familiarity with CI/CD pipelines in Azure DevOps
Experience supporting large-scale Agile or value stream-based delivery models
Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable.
For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations. Including attestation to the completeness, accuracy, and compliance of all financial reporting data, where applicable.

Responsibilities

Establish and maintain a governance model for ADO Boards and backlogs across value streams.
Define and enforce standards for: Work item types and hierarchies (Epic, Feature, Story, Bug), Area Paths and Iteration Paths, Workflow states and transitions, Field usage and data integrity.
Ensure consistency in how teams structure and manage work while allowing for context-specific flexibility.
Partner with Portfolio Operations and delivery leadership to evolve ADO practices in alignment with delivery maturity.
Configure and maintain ADO Boards to support value stream delivery, including: Backlog structures and levels, Swim lanes, filters, and board views, Custom fields and rules.
Support teams in aligning their boards to flow-based delivery practices and readiness standards.
Troubleshoot and resolve configuration issues impacting team execution or visibility.
Manage user access and permissions in alignment with organizational policies.
Execute and maintain pipelines and automation for user provisioning via Active Directory.
Ensure appropriate role-based access controls are in place across projects and teams.
Support onboarding of new users and teams into ADO.
Leverage Azure DevOps APIs and analytics capabilities to: Develop and maintain reporting solutions, Enable visibility into delivery metrics (e.g., flow, throughput, backlog health), Support Portfolio and Program-level reporting needs.
Partner with stakeholders to translate reporting requirements into scalable solutions.
Ensure data quality and consistency to support reliable insights.
Serve as the primary intake point for ADO-related requests from: Scrum Masters, Agile Coaches, Engineering Managers, IT Portfolio Managers, ADO Business Users.
Triage, prioritize, and fulfill requests related to configuration, reporting, and access.
Provide guidance and education to teams on effective use of ADO.
Identify opportunities to improve tooling, automation, and governance practices.