IT - Systems Administrator - Analyst

Erlanger Health System • Chattanooga, TN

7d

About The Position

Reporting to the Applications Manager, the Systems Administrator supports the System Administrator Team and system related eChart Teams. Works independently under general supervision, requiring minimal instruction and guidance. Supports the eChart system and relevant 3rd party applications. Demonstrates high level of proficiency and expertise on software functionality and integration. Responsible for building system components, testing, implementation support and maintenance of assigned system applications. Performs analysis, trouble shooting, data collection, and root cause analysis. Identifies and/or implements potential solutions for issues related to the system. Analyzes/reviews and tests each product release and communicates needed changes to operations. Must be able to document and follow system change control procedures for the system. Works closely with other analysts, software vendors and operations to ensure that system integrity is maintained and that IT deliverables meet operational business needs. Researches, analyzes, facilitates and helps to implement business and system workflows in order to expedite process improvement and coordinate business practices. Assist in Identifying best practices and implements opportunities for standardization. Prepares activity and other reports as necessary. Provides some guidance and mentoring to other team members. Attains and maintains necessary certifications, as applicable, in a timely manner according to policy. This individual should have excellent customer service and stakeholder management skills along with highly effective written / verbal communication and interpersonal skills. Provides On-Call support for application. Days and hours worked may be variable.

Requirements

• High School Diploma and 7 years' experience in one or more of the following - Healthcare, IT, and/or Clinical/Financial Operations.
• Associate's Degree and 5 years' experience in one or more of the following - Healthcare, IT, and/or Clinical/Financial Operations.
• Bachelor's Degree and 3 years' experience in one or more of the following - Healthcare, IT, and/or Clinical/Financial Operations.
• An understanding of information system technology and database applications is necessary.
• Complete education and pass certification if offered by vendor of supporting application.

Nice To Haves

• EPIC certification in the module(s) being represented
• Experience in EMR installations
• Maintain active license in professional field

Responsibilities

• Building system components
• Testing
• Implementation support
• Maintenance of assigned system applications
• Performing analysis, trouble shooting, data collection, and root cause analysis
• Identifying and/or implementing potential solutions for issues related to the system
• Analyzing/reviewing and testing each product release and communicating needed changes to operations
• Documenting and following system change control procedures
• Working closely with other analysts, software vendors and operations to ensure system integrity and that IT deliverables meet operational business needs
• Researching, analyzing, facilitating and helping to implement business and system workflows
• Identifying best practices and implementing opportunities for standardization
• Preparing activity and other reports
• Providing guidance and mentoring to other team members
• Attaining and maintaining necessary certifications
• Providing On-Call support for application

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level