Systems Administrator 3

Georgia Department of Revenue•Atlanta, GA

2d•$75,000 - $85,000•Hybrid

About The Position

The Department of Administrative Services (DOAS) is seeking an experienced Senior System Administrator to provide hands-on technical expertise as part of a team of systems analysts and systems administrators. The role supports end-users and maintains the reliability of the agency’s core applications and IT infrastructure. The administrator guides resolution of complex technical issues, coordinates with third-party vendors, and implements solutions to improve IT service delivery. The position supports Office 365, Active Directory, Exchange Server, Microsoft Teams softphones, VPN, RDP, and Windows operating systems. Occasional travel may be required. The position is part of a hybrid work environment: telework is encouraged, with some days in the office required. A pre-employment background check is required. The listed compensation range is $75,000–$85,000. Hiring salary depends on experience, credentials, pay equity, and statewide rules. The posting lists minimum entry qualifications of a related bachelor’s or associate degree and five years of related experience, or seven years of related experience. It also separately lists a minimum qualification of a high school diploma/GED and two years of experience at the Systems Administrator 2 level or equivalent.

Requirements

At least five years of relevant industry experience in a Microsoft enterprise environment.
Understanding of Windows Client and Windows Server in production environments.
Experience configuring Windows infrastructure through Group Policy and/or scripts.
Ability to use PowerShell to automate and execute tasks.
Basic understanding of the TCP/IP stack and common services such as DNS and DHCP.
At least three years of experience with Active Directory Domain Services (AD DS) upgrade, consolidation, and migration projects.
At least two years of experience with Office/Microsoft 365, including at least one year of mailbox migration experience.
At least one year of experience with Active Directory Federation Services (ADFS) or Azure Active Directory, and understanding of SAML 2.0 and cloud SSO providers.
Strong troubleshooting and problem-solving skills, including efficiently resolving complex technical issues.
Experience coordinating with third-party technical support vendors.
Proficiency in creating and maintaining technical documentation.
Minimum entry qualifications stated in the posting: a related bachelor's degree and five years of related experience, or a related associate degree and five years of related experience, or seven years of related experience.
The posting also lists a minimum qualification of a high school diploma/GED and two years of experience at the lower-level Systems Administrator 2 position or equivalent.
Ability to complete a pre-employment background check.
Occasional travel may be required.

Nice To Haves

Microsoft Enterprise Mobility Suite / Enterprise Mobility + Security (EM+S) experience.
SharePoint 2019 or higher administrative experience.
Relevant Microsoft certifications, such as Windows Server, Office 365, or Azure certifications.
Understanding of IT service management and ITIL best practices.
Track record of continuous learning and adapting to new technologies.
Experience supporting Office 365, Active Directory, Exchange Server, Windows operating systems, desktop deployment, and Microsoft Teams.

Responsibilities

Serve as an escalation point for technical issues and guide the team in troubleshooting and resolving hardware, software, and network problems.
Act as the primary contact for external vendors, coordinating support for advanced technical issues and ensuring timely resolution.
Manage and support core IT systems and technologies, including Office 365, Active Directory, Exchange Server, Microsoft Teams softphones, VPN, RDP, and Windows operating systems.
Research, recommend, and implement technical solutions to improve efficiency and reliability.
Develop and maintain documentation of systems, processes, and troubleshooting procedures for team reference and knowledge sharing.