Polygraph

Sunayu•Contractor Site, MD

3d•Onsite

About The Position

Provides support for implementation, troubleshooting, and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring, and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problem and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating system enhancements to improve reliability and performance. This candidate should have the skills and experience necessary to support installation and maintenance of Cisco routers and switches in support of enterprise systems for the program.

Requirements

This position requires a polygraph within the last 5 years.
Fifteen (15) years' experience as a SA in programs and contracts of similar scope, type, and complexity is required.
Bachelor's degree in a technical discipline from an accredited college or university is required.
Five (5) years of additional SA experience may be substituted for a bachelor's degree.

Nice To Haves

Skills and experience necessary to support installation and maintenance of Cisco routers and switches in support of enterprise systems for the program.

Responsibilities

Provide support for implementation, troubleshooting, and maintenance of IT systems
Provide Tier I (Help Desk) problem identification, diagnosis, and resolution of problems
Manage the daily activities of configuration and operation of IT systems
Provide assistance to users in accessing and using IT systems
Provide Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems
Provide support to IT systems including day-to-day operation, monitoring, and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provide support for the escalation and communication of status to agency management and internal customers
Optimize system operations and resource utilization and perform system capacity analysis and planning
Provide in-depth experience in troubleshooting IT systems
Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
Provide support for the dispatch system and hardware problems and remains involved in the resolution process
Configure and manage UNIX and Windows (or other applicable operating systems and installs /loads operating system software, troubleshoot, maintain integrity of and configure network components along with implementing operating system enhancements to improve reliability and performance
Support the design of systems, mission architecture, and associated hardware
Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
Analyze and resolve complex problems associated with server hardware applications and software integration