Poly

Amentum•Annapolis, MD

About The Position

Amentum is seeking a System Administrator 2 to provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems. This role involves supporting the escalation and communication of status to agency management and internal customers. The primary focus will be senior Tier level ticket support for one of the PKI Tool, providing troubleshooting for end users experiencing issues with various PKI tools, testing new PKI tool releases, and testing new compliance guidance related to the functionality of the PKI tools. The position also requires a basic understanding of Windows desktop tools and Linux command line functions, as well as reviewing and updating documentation and SOPs, and utilizing a ticketing system and navigating Confluence pages.

Requirements

Good understanding of Windows and Linux as an end user.
TS/SCI Poly clearance required.
Bachelor’s degree in a technical discipline from an accredited college or university is required. In lieu of a bachelor's degree, five (5) additional years of work-related experience may be substituted for a total of twelve (15) years.
Ten (10) years’ experience as a SA in programs and contracts of similar scope, type, and complexity is required.
Compliance with DoD 8570.01-M with a minimum certification of IAT Level II is required.

Responsibilities

Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems.
Support the escalation and communication of status to agency management and internal customers.
Provide senior Tier level ticket support for one of the PKI Tool.
Troubleshoot issues for end users with various PKI tools.
Test new PKI tool releases.
Test new compliance guidance per the functionality of the PKI tools.
Review and update documentation and SOPs.
Utilize a ticketing system and navigate Confluence pages.