Systems Administration Analyst

Raymond James•Southfield, MI

1d•Hybrid

About The Position

This position follows our hybrid workstyle policy: Expected to be in a Raymond James office location a minimum of 10-12 days a month. This role is not eligible for Work Visa sponsorship, either currently or in the future. The Systems Administration Analyst manages and maintains complex systems, performs implementations and upgrades in compliance with security guidelines, and ensures the availability, security, and integrity of assigned systems. They monitor systems, including setting alerts and monitoring error logs, and troubleshoot or escalate issues as needed. The role also involves evaluating and identifying ways to automate, streamline, and improve day-to-day maintenance and administrative practices, as well as installing or coordinating the installation of patches and releases. Ensuring adherence to Service Level Agreements regarding application availability is crucial. The analyst serves as a central point of contact and liaison to other IT departments and vendors for installations, server maintenance, licensing, and upgrade issues, effectively managing communication to solve problems quickly. They create and maintain accurate system run books, maintain documentation of application configuration, and assist in capacity planning, performance monitoring, and tuning. Participation in business continuity, disaster recovery planning, and project meetings supporting business objectives is also required. The company is a diversified financial services firm providing wealth management, capital markets, asset management, banking, and other services. Founded in 1962, it has locations and subsidiaries across the United States, Canada, the United Kingdom, and Germany.

Requirements

Concepts, principles and practices of systems administration.
Application and web technologies.
Monitoring tools to ensure required availability of assigned systems.
Active Directory and DNS.
Backup and recovery technologies.
Virtualization concepts and technologies.
Network and security concepts and technologies.
Ability to identify and understand issues, problems and opportunities; compare data from different sources to draw conclusions.
Ability to clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
Ability to use effective approaches for choosing a course of action or developing appropriate solutions; recommend or take action that is consistent with available facts, constraints and probable consequences.
Ability to demonstrate a satisfactory level of technical and professional skill or knowledge in position- related areas; remains current with developments and trends in areas of expertise.
Ability to develop and use collaborative relationships to facilitate the accomplishment of work goals.
Ability to make internal and external clients and their needs a primary focus of actions; develop and sustain productive client relationships.
General Experience - 6 to 10 years

Nice To Haves

Translate functional specifications into more details to guide development.
Examine and evaluate current systems, and identify its requirements.
Liaise with users to track additional requirements and features.
Document interfaces between new and legacy systems.
Collaborate with developers to produce new systems.
Validate changes by testing programs.

Responsibilities

Manages and maintains complex systems.
Performs implementations and upgrades in compliance with security guidelines.
Ensures availability, security and integrity of assigned systems.
Monitors systems, including setting alerts to maintain the stability of the environment and monitoring error logs.
Troubleshoots or escalates issues as needed.
Evaluates and identifies ways to automate, streamline, and improve day-to-day maintenance and administrative practices.
Installs or coordinates installation of patches and releases on development, test, pre-production, and production systems.
Ensures adherence to Service Level Agreements regarding application availability.
Serves as central point of contact and as a liaison to other IT departments and vendors regarding installations, server maintenance, licensing and upgrade issues.
Effectively manages communication between end users, vendors, and IT departments to solve production, pre-production, test, and t environment problems quickly.
Creates and maintains accurate system run book for assigned systems.
Maintains current description and documentation of application configuration, including tracking and documenting any changes to environments.
Assists in capacity planning, performance monitoring and tuning on assigned systems.
Participates in business continuity and disaster recovery planning, including assisting with fault tolerance and disaster recovery plans.
Participates in project meetings supporting business objectives.
Performs other duties and responsibilities as assigned.