System Technologist (Hybrid)
About The Position
At Motorola Solutions, we help people be their best in the moments that matter. As a hybrid System Technologist, you will provide advanced technical support for our premier Public Safety software solutions within a fast-paced, dynamic environment. You will serve as a vital escalation point for complex technical challenges, stepping into high-stakes scenarios to restore operational performance. We operate under a customer-first philosophy, empowering our personnel to collaborate seamlessly and solve the real challenges of today, tomorrow, and beyond. This opportunity balances deep engineering research with customer partnership, allowing you to maximize your professional impact while helping to support a safer world.
Requirements
- High School diploma or equivalency with 3+ years IT Support experience
- Legal authorization to work in the U.S. indefinitely is required.
- Employer work permit sponsorship is not available for this position.
Responsibilities
- Investigate and resolve complex, highly escalated system trouble tickets to support operational continuity for critical infrastructure customers
- Replicate and diagnose complicated application anomalies within controlled laboratory environments to identify systemic root causes
- Observe and analyze intricate software system architectures to isolate performance bottlenecks and structural instabilities
- Deliver technical knowledge transfer sessions to broaden team capabilities and reduce future ticket escalation cycles
- Research emerging system behaviors and software deployment methodologies to document actionable resolution guides
- Support junior engineering staff during active deployment cycles to enhance collective system domain knowledge
- Interface regularly with public safety administrators via telephone and remote configurations to guide technical resolution paths
- Manage the lifecycle of critical support infrastructure requests from initial escalation through verified incident closure
- Formulate detailed root-cause summaries to support close customer collaboration and build long-term operational trust
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
