System Support Technician I

Aviso Wealth • Vancouver, BC

2d • CA$55,000 - CA$65,000 • Onsite

About The Position

Aviso Wealth is seeking a System Support Technician to join their IT team. This role is responsible for providing technical support to internal and external users by responding to requests, troubleshooting issues, and providing solutions. The System Support Technician will work within a dynamic 'oneaviso' culture that values leadership, innovation, partnership, responsibility, and community.

Requirements

• Completion of a post-secondary certificate or diploma in IT or equivalent experience.
• Thorough knowledge of current business hardware and software technologies.
• Proficient in all Microsoft 365 products.
• Skilled at troubleshooting in a Microsoft network environment.
• Highly self-motivated and results oriented and able to work under pressure with tight schedules.
• Outgoing and dynamic, with the ability to quickly establish rapport with others across all levels of the organization.
• Excellent customer service skills and has a sense of pride in establishing and maintaining client relations and resolving crisis situations quickly.
• Extremely detail oriented and accurate.
• Fluent communication skills in English are required.
• Available for 24/7 On-Call support on a rotation basis.
• Available to work Onsite in one of our corporate offices on a rotation basis.

Nice To Haves

• Some technical support in an enterprise environment would be an asset.
• Experience with investment industry data systems such as Dataphile would be an asset.
• Bilingual skills in French are an asset.

Responsibilities

• Responds in a timely manner to incoming support requests via phone, email and ServiceDesk, providing support to internal and external end users on a variety of technical issues.
• Triages incoming support requests to ensure they are routed to the appropriate technical group.
• Tracks and monitors technical issues, coordinates, and works with internal IT staff and external service providers to ensure resolution to agreed service levels.
• Supports, monitors, tests, and troubleshoots software problems.
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
• Performs software installations as approved.
• Supports and maintains user accounts, including Active Directory and various other systems.
• Assigns appropriate rights and access levels, and performs general network administrative tasks based on business requirements.
• Supports phone and call center systems, including DID and extension assignments, phone set programming, and troubleshooting.
• Supports mobile phone users, troubleshoots technical issues with mobile devices.
• Adheres to opening and closing shift duty checklists.

Benefits

• Competitive compensation package that rewards and recognizes individual contributions.
• Excellent health, dental and insurance benefits to meet the diverse needs of our employees.
• Generous vacation time, fitness benefit, parental leave top-up options.
• Matching contributions to our retirement program.
• Commitment to the continuous improvement of our staff through learning & development and an education assistance program.
• Regular social events to foster teamwork.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree