System Support Specialist I
Operations Opportunities with ODW Logistics•Lockbourne, OH
•Onsite
About The Position
The System Support Specialist I serves as the Level 1 (L1) front-line support function for ODW. This role is responsible for intake, triage, and resolution of end user requests, while ensuring equipment is configured and staged, for deployment across field locations. This position plays a critical role in maintaining operational continuity by preparing end-user technology at scale, supporting new site launches, moves, and ongoing operational needs.
Requirements
- 1+ years Helpdesk / Desktop Support experience
- HS Diploma, GED
- A++ Certification (or comparable experience)
- Knowledge of computer software and hardware
- Knowledge of data communications
- Desktop OS Support
- Problem Solving
- Multi-tasking
- Quality Focus
- Coordination
- Technical Understanding
- Quick Study
- Microsoft Windows
- HP LaserJet printers
- Experience with RF Scanners
- Experience with Zebra Printers
Nice To Haves
- IT related Certifications
- CompTIA Certifications
Responsibilities
- Serve as the first point of contact (L1) for all incoming IT service requests and incidents.
- Perform initial triage, troubleshooting, and resolution of tickets within defined ServiceNow queues.
- Resolve common end-user issues related to hardware, software, access, and connectivity.
- Escalate issues appropriately when required, with clear documentation.
- Maintain timely communication with users regarding ticket status and expected resolution.
- Prepare, configure, and stage equipment for deployment to field locations, including: Laptops, desktops, RF devices, printers, and warehouse technology.
- Execute standard build and configuration processes for new equipment.
- Work with Service Desk and Infrastructure teams to ensure readiness for go-live events.
- Support end user software including: Microsoft Office / O365, WMS access/setup, Print configurations, Multi-factor authentication (DUO).
- Manage ServiceNow queue with focus on: First-contact resolution, Accurate categorization and prioritization.
- Track equipment throughout the full lifecycle: Receiving → Staging → Deployment Preparation → Repair → Retirement.
- Protect organizations value by keeping information confidential.
- Perform other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
