System Support - Baggage Handling Systems (SFO) (3rd Shift)
About The Position
The System Support role is responsible for ensuring the smooth operation of the baggage handling system. This involves consistently reporting and clearing baggage jams, performing physical baggage handling during system failures, and assisting technicians with repairs. The position also includes tasks such as manual scanning of bags, coding bags, cleaning equipment, replenishing supplies, and monitoring the flow of baggage. The role operates in a fast-paced airport environment with exposure to noise and moving machinery, requiring frequent physical activity including walking, climbing, bending, heavy lifting, and standing.
Requirements
- High school diploma or equivalent.
- 0-2 years of work experience in baggage handling systems and/or automated systems in material handling industries operations and maintenance
- Ability to work rotating shift, including nights, weekends, and holidays
- Must be able to obtain and maintain airport security clearance
- Able to lift up to 50 lbs.; stand, kneel, and bend for long periods
- Excellent verbal and written communication skills
- Track record of dependability
- Ability to work in a fast-paced environment
- Ability to learn quickly
- Software documentation experience
- IT network and communication knowledge
- Competencies in objective analysis and development
Responsibilities
- Induct bags onto the Baggage System.
- Ensure smooth running of systems by attending to jams IMMEDIATELY and making sure the system is not damaged after removing items that caused jam.
- Monitor and clear any blockages that prevent the flow of baggage.
- Manually scan bags that arrive at the manual encoding station. If bags are not scanning correctly, follow up with the Control Room.
- Remove out-of-gauge bags (phone control room) and at the same time prevent bags from causing system issues.
- Monitor the level of tubs in check-in and transfer and replenish when necessary.
- Define and report problem/damaged tubs to Shift Supervisor/Control Room Operator.
- Physical baggage handling in the event of system failures.
- Assisting technicians in doing repairs.
- Cleaning baggage handling system equipment.
- Carry out other assignments as requested from management or Shift Supervisors.
Benefits
- Medical and Dental Insurance
- 401k Retirement Plan with a generous match
- Life Insurance is provided free for all employees
- Generous amount of paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
