System Support Associate - GA

Vensure Employer Solutions•Duluth, GA

12d•Onsite

About The Position

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com . The System Support Associate is responsible for providing technical support, system administration, and operational expertise across the organization’s core platforms within a Professional Employer Organization (PEO) environment. This role ensures the reliability, performance, security, and optimization of systems supporting HR, payroll, tax, benefits administration, and client-facing applications. This position also plays a key role in supporting, mentoring, and elevating system support team members to drive consistency, quality, and operational excellence.

Requirements

Strong attention to detail and organizational skills
Proficiency with Microsoft Office (Excel, Word, Outlook)
Ability to document processes clearly and concisely
Demonstrate strong written and verbal communication skills, including the ability to follow instructions, ask clarifying questions, and document processes accurately
Currently enrolled in an associate or bachelor’s degree program
Recent graduates (within the last 12 months) will also be considered

Nice To Haves

Coursework or academic projects involving analytics, auditing, process documentation, or business systems preferred

Responsibilities

Assist with user account setup, updates, and deactivation across internal systems and platforms
Support basic system access requests, permissions, and role assignments
Troubleshoot and resolve tier 1 system and application issues
Build, modify and maintain Dashboards and widgets
Update and work with Report Center reporting for our clients
Assist with activities needed for project completion
Assist with data Hygiene efforts
Build, modify and maintain basic workflows
Other duties as needed
Document workflows, system configurations, and support processes clearly and accurately
Assist in developing training guides and reference materials for internal users
Support various projects, including system clean-up, audits, or data validation
Assist with process improvement initiatives and automation documentation
Support team initiatives and projects
Collaborate with HR, Payroll, Tax, Benefits, and Operations teams as needed

Benefits

Health Insurance: Medical, dental, and vision coverage
Retirement Plan: 401(k) with company match
Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law
Life insurance
Short term disability
Long term disability
Employee assistance program (EAP)
Flexible spending account (FSA)
Health savings account (HSA)
Identity theft protection
Critical illness
Accident
Cancer
Hospital protection
Legal and pet insurance