System Support Associate - GA
About The Position
Vensure Employer Solutions is a leading HR technology and service provider. The System Support Associate will provide technical support, system administration, and operational expertise for the organization's core platforms within a Professional Employer Organization (PEO) environment. This role is crucial for ensuring the reliability, performance, security, and optimization of systems that support HR, payroll, tax, benefits administration, and client-facing applications. Additionally, this position will support and mentor team members to enhance consistency, quality, and operational excellence.
Requirements
- Strong attention to detail and organizational skills.
- Proficiency with Microsoft Office (Excel, Word, Outlook).
- Ability to document processes clearly and concisely.
- Demonstrate strong written and verbal communication skills, including the ability to follow instructions, ask clarifying questions, and document processes accurately.
- Currently enrolled in an associate or bachelor’s degree program.
- Recent graduates (within the last 12 months) will also be considered.
Nice To Haves
- Coursework or academic projects involving analytics, auditing, process documentation, or business systems preferred.
Responsibilities
- Assist with user account setup, updates, and deactivation across internal systems and platforms.
- Support basic system access requests, permissions, and role assignments.
- Troubleshoot and resolve tier 1 system and application issues.
- Build, modify, and maintain Dashboards and widgets.
- Update and work with Report Center reporting for clients.
- Assist with activities needed for project completion.
- Assist with data hygiene efforts.
- Build, modify, and maintain basic workflows.
- Document workflows, system configurations, and support processes clearly and accurately.
- Assist in developing training guides and reference materials for internal users.
- Support various projects, including system clean-up, audits, or data validation.
- Assist with process improvement initiatives and automation documentation.
- Support team initiatives and projects.
- Collaborate with HR, Payroll, Tax, Benefits, and Operations teams as needed.
Benefits
- Health Insurance: Medical, dental, and vision coverage
- Retirement Plan: 401(k) with company match
- Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law
- Life insurance
- Short term disability
- Long term disability
- Employee assistance program (EAP)
- Flexible spending account (FSA)
- Health savings account (HSA)
- Identity theft protection
- Critical illness
- Accident
- Cancer
- Hospital protection
- Legal and pet insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
