System Support Analyst

Caterpillar Inc.•Arvin, CA

1d•$26 - $34•Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. At Caterpillar, we work to help our customers build a better world. Without our team of talented, bright and driven individuals, we wouldn’t be the Caterpillar we are today. Now, this is your chance to join our team and do work that matters. We want you to help us enable customer success, make progress possible around the world and help our communities grow and thrive. We are looking for a dynamic, organized self-starter to join our Product Support and Logistics Division as a Systems Support Analyst in Arvin, CA. Our Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. PSLD is responsible for the worldwide distribution of Cat aftermarket parts, integrated logistics, and global service to develop and support our global dealer network and customers. We’re committed to our customers, who build a better world with our products, services and solutions. We understand and show the value of why they should always choose us. We’re exploring new ideas and opportunities –innovating to discover the breakthroughs necessary for tomorrow’s growth. Through it all, we are one team– creating and delivering world-class components and solutions superior to the competition. Learn more about the Caterpillar Experience. As a Systems Support Analyst, you will be responsible for facility IT support that impacts the Distribution Center operations. Collaboration and detailed communication with various teams as well as Production Managers and Supervisors utilizing current and future automated equipment is of the utmost importance.

Requirements

Candidates will be trained on Caterpillar IT policies and procedures; however, it is expected that the applicant has a understanding of computing hardware and software environments, system integration process, system administration processes and networking.
Must be able to work independently.
Must be able to trouble shoot problems and identify solutions.
Must be able to multi-task while maintaining high levels of customer satisfaction.
Must be able to communicate professionally.
Must be proficient in Microsoft applications (Excel, Word, PowerPoint)
Must be able to work at elevated heights (up to 40 feet with proper safety PPE)

Nice To Haves

A relevant degree or equivalent experience in IT (Applicants currently pursuing further education in IT will also be considered)
Programming / Development experience
A+, Network+, Security+, PowerBI and/or Microsoft Certifications
Earned or currently pursuing degree in IT related field
Knowledge of infrastructure components

Responsibilities

Perform periodic maintenance on printers and warehouse-based equipment
Provide first level IT support on field equipment per issued local IT tickets.
Support the IT Asset Manager by providing onsite tracking and audits of all distributed IT equipment.
Utilize & Update the IT system for job tracking and monitoring.
Provide support for around 1000 pieces of IT equipment to include Networking, radio equipment, PC’s, RF devices, and printers.
Ensuring facility communication monitors are updated.
Provide support and/or participate in 6 Sigma Projects and RIW’s at a local and network level.
Build & image PC & RF equipment per Caterpillar specifications based on new equipment issues or the IT replacement program.
Design, script, test, and debug platforms of varying degrees of complexity
Work independently to evaluate recommended hardware or systems changes and their potential impact on the environment and execution results
Improve deployment and support processes