System Support Analyst II

Worldpay • Cincinnati, OH

10d • Onsite

About The Position

Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a System Support Analyst to join our ever evolving Core RAFT Support US team and help shape the future of global commerce.

Requirements

• Bachelor’s degree in computer science, management information systems, business administration or other related discipline or the equivalent combination of education, training, or work experience.
• Experience in one or more of the following disciplines: software quality control, systems analysis or system support preferred.
• Knowledge of programming languages
• Excellent analytical, problem-solving and time management skills
• Ability to successfully manage multiple concurrent tasks
• Ability to work well in a fast-paced, high stress team environment
• Ability to work independently and intuitive ability to prioritize assignments
• Willing to take on responsibilities and challenges

Responsibilities

• Provides 24 x 7 on-call support for all assigned production-related systems.
• May conduct code-level software analyses to identify root cause of bugs and/or system modifications as needed.
• Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems.
• Analyzes problem, documents and communicates resolution and conducts follow up.
• Escalates problems to appropriate teams when necessary.
• Assists in documenting current policies and procedures.
• Represents team on cross-functional teams for production, support and development activities.
• Performs specialty production processing.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level