System Rel & Support Spec Sr
About The Position
This is a combined role managing the production health of specific applications and overall support in Consumer Operations technical team. Specifically this role includes understanding the business logic and architecture diagram of assigned applications, scheduling standardized maintenance, generating consistency reports, updating certificates, validating application health during change events, maintain data security records, execute business continuity activities. Monitor, maintain and support systems and software to ensure stability and compliance to technology standards. Performs maintenance, including installation of patches and upgrades with an understanding of the production environment and goal of continuous availability. Incident detection, resolution and/or escalation. Conducts root cause analysis and correction resulting in prevention. Monitors systems availability, performance, and capacity against baseline metrics and reports trends. Reports out information to support stabilization Develops in depth knowledge of supported systems and applications and transfers knowledge to more junior staff. Leads application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries and complying with technology standards.
Requirements
- University / college degree, with 3+ years of relevant / direct industry experience
- In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
Nice To Haves
- Application Development
- Architectural Design
- Business Management
- Customer Solutions
- Design
- Group Problem Solving
- Process Improvements
- Release Management
- Software Solutions
- User Experience (UX) Design
Responsibilities
- Understanding the business logic and architecture diagram of assigned applications
- Scheduling standardized maintenance
- Generating consistency reports
- Updating certificates
- Validating application health during change events
- Maintain data security records
- Execute business continuity activities
- Monitor, maintain and support systems and software to ensure stability and compliance to technology standards
- Performs maintenance, including installation of patches and upgrades with an understanding of the production environment and goal of continuous availability
- Incident detection, resolution and/or escalation
- Conducts root cause analysis and correction resulting in prevention
- Monitors systems availability, performance, and capacity against baseline metrics and reports trends
- Reports out information to support stabilization
- Develops in depth knowledge of supported systems and applications and transfers knowledge to more junior staff
- Leads application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries and complying with technology standards
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level
- years of service
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What This Job Offers
Job Type
Full-time
Career Level
Senior
