System Owner

Thermo Fisher Scientific•Juncos, PR

1d•Onsite

About The Position

The System Owner supports laboratory equipment reliability, asset lifecycle management, service coordination, and customer experience for the Unity Lab Services LAMP team. The role serves as a subject matter resource and primary contact for a supported laboratory area, partnering with laboratory staff, service providers, Workflow Specialists, and cross-functional teams to help ensure equipment is suitable for use, service activities are coordinated, CMMS records are accurate, and service commitments are met. The position supports equipment and service documentation, work order processing, maintenance and repair coordination, troubleshooting, new equipment and capital projects, and monitoring equipment status and service coverage. It also contributes to quality, safety, compliance, audit readiness, operational reporting, and continuous improvement. Work takes place primarily at customer laboratory, office, and warehouse locations. The environment may include laboratory and warehouse settings, cold rooms/freezers, loud equipment, strong odors, and hazardous or toxic materials. GMP and PPE requirements apply. Frequent walking, standing, bending, and reaching are required, as is regular lifting of 30–40 pounds and occasional lifting up to 50 pounds. Overtime may be necessary.

Requirements

High school diploma or equivalent.
Proficiency with Microsoft 365 applications, including Excel, Outlook, and Teams.
Experience using CMMS/Maximo, asset management software, or similar systems.
Working knowledge of laboratory equipment service processes, work order management, scheduling, documentation, and asset lifecycle activities.
Strong organizational, communication, analytical, troubleshooting, and problem-solving skills.
Ability to coordinate effectively with laboratory users, service providers, Workflow Specialists, and cross-functional teams in a customer-focused environment.
Attention to detail, Good Documentation Practices, adaptability, and commitment to safety, quality, compliance, and continuous improvement.
Ability to meet physical requirements, including frequent walking, standing, bending, and reaching; regular lifting of 30–40 pounds and occasional lifting up to 50 pounds.
Ability to use required PPE, including lab coats, gloves, safety glasses, and steel-toe shoes.
Successful completion of Thermo Fisher pre-employment screening, including background check and drug test, and any customer-mandated screening, credentialing, or badging requirements.

Nice To Haves

Associate degree in a scientific or technical discipline.
At least 2 years of experience in laboratory operations, scientific equipment support, asset management, field service, maintenance coordination, or another regulated scientific environment.
Equivalent combinations of relevant education and experience may be considered.

Responsibilities

Serve as a subject matter resource and primary point of contact for the supported laboratory area, addressing equipment questions, service needs, and escalations.
Maintain accurate equipment and service records in CMMS/Maximo and support timely work order processing according to procedures and service levels.
Coordinate maintenance, repair, calibration, and other service activities with laboratory staff, Workflow Specialists, service providers, and other stakeholders, including identifying suitable operational windows.
Review work order and service documentation for completeness, including field service reports and required attachments, and support proper routing and documentation in CMMS.
Prepare or support Administrative Asset Entry (AAE) documentation and CMMS data changes throughout the equipment lifecycle.
Provide basic equipment troubleshooting and collaborate with laboratory staff and service providers to identify potential causes and appropriate next steps.
Support new equipment and capital projects, including purchase order management, user requirements, vendor coordination, asset setup, implementation, maintenance requirements, Maximo lifecycle activities, and equipment salvage or replacement.
Monitor equipment status, maintenance activities, service coverage, and obsolescence; communicate updates and support asset availability.
Support vendor and service-provider activities, including scheduling, equipment availability, site access or escort support as applicable, and follow-up through completion.
Support quality, safety, and compliance activities, including Good Documentation Practices, training requirements, OPT documentation, OFSR follow-up, EHSS CAPA activities, and audit readiness as applicable.
Generate or support operational reports and program updates, identify continuous-improvement opportunities, and represent Thermo Fisher Scientific professionally while delivering a positive customer experience.