System Owner

Benifex

11d•Hybrid

About The Position

As a System Owner at Benifex, you will be part of our Employee Technology team, sharing overall responsibility for our internal systems alongside a colleague. Your primary mission is to maintain control over our system inventory, oversee the acquisition process for new systems, and manage integrations and lifecycle processes. You will also play a key role in shaping strategic questions related to processes and workflows. A crucial aspect of this role is ensuring that we maximise the value of our systems by guiding teams and individuals on best practices. You will work closely with stakeholders across the company, helping them leverage our internal systems efficiently, assisting with system configurations, and optimising their workflows. Additionally, together with our other System Owner, you will take full product ownership of the Atlassian suite, ensuring best-in-class usage across the organisation. This includes optimising Jira, Confluence, and JSM configurations, driving adoption, and ensuring teams leverage these tools effectively to enhance workflows and collaboration.

Requirements

Proven experience leading projects from requirement gathering to system configuration, with a strong sense of self-leadership.
Advanced knowledge of Atlassian products, particularly Jira Service Management (JSM), Confluence and Jira.
Hands-on experience as a system administrator for Atlassian products, including Jira, Confluence, and JSM. This includes creating Confluence spaces, building support portals in JSM, and configuring projects in Jira and JSM.
Strong technical understanding of systems, integrations, and associated challenges.
Fluency in English, both written and spoken.
Must be based in the UK.

Nice To Haves

Experience with API integrations.
Familiarity with integration platforms.
Experience in group-wide roles.

Responsibilities

Support various departments to ensure their system needs are met.
Own and develop our system inventory and lifecycle management.
Provide expert guidance on system-related matters.
Help teams optimise their efficiency using the right systems and processes.
Balance individual and team system requirements with company-wide operational, security, and data protection needs.
Drive automation and integrations to reduce manual processes.
Act as a trusted advisor to system stakeholders.
Lead and develop internal system processes.
Take product ownership of the Atlassian suite, ensuring best-in-class usage.

Benefits

£40,000-55,000
Flexible work
25 days holiday plus your local bank holidays
Your birthday off
Two half day wellbeing days
Healthcare cash plan to cover the costs of day to day healthcare
Employee Assistance Plan 24/7 365 support
Income Protection (75%) and life assurance (4x salary)
Pension scheme
Enhanced parental leave package - 26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave
£50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month!