System Operator - Level 1 or 2
About The Position
This position description does not represent a current opening but may be used to identify candidates with skills and experience for positions within Northrop Grumman that frequently become available. Candidates who express an interest may be considered for future positions at Northrop Grumman. Northrop Grumman Space Systems (NGSP) is seeking a Ground-Based Midcourse Defense (GMD) Fire Control (GFC) / GMD Communications Network (GCN) System Operator to support the GMD program under the System Integration, Test, and Readiness (SITR) contact at Fort Greely, Alaska. This requisition may be filled at the Network Monitoring Technician 1 or Network Monitoring Technician 2 level. In this role, you will support the operation of the GMD Fire Control (GFC) and GMD Communications Network (GCN) by effectively monitoring and managing Local Area Network (LAN) and Wide Area Network (WAN) devices.
Requirements
- Network Monitoring Technician 1: High School diploma or equivalent and 0 years additional education and/or related experience
- Network Monitoring Technician 2: High School diploma or equivalent and 2 years additional education and/or related experience
- CompTIA Security+ certification.
- Ability to obtain and maintain a DoD Secret Clearance.
- Experience with computers/IT (e.g., Windows, Linux. VMware, SolarWinds, Microsoft Office, programming languages).
- Ability to support 24/7/365 operations, working rotating day and night shifts of approximately 12.5 hours in duration.
- Ability to work effectively in small teams.
- Ability to read, understand, and execute detailed technical documentation.
- Demonstrated motivation to learn and apply new technical skills.
- Strong desire to embrace challenges, take ownership of demanding tasks, and see them through to completion.
- Ability to travel up to 10% of the time.
Nice To Haves
- Bachelor’s degree in computer science or a related STEM field.
- Active DoD Secret clearance.
- Basic understanding of Cisco networking fundamentals and IOS commands.
- Experiencing with the Linux command line interface (CLI), including file management and use of the vi editor.
- Experience with Windows Server, SolarWinds Orion Platform, VMware ESXi, and/or Microsoft Active Directory.
- Knowledge of Information Security best practices such as centralized authentication and multi-factor authentication (MFA).
Responsibilities
- Utilize SolarWinds and other network management tools to monitor hardware devices, virtual machines, and network connections.
- Configure router and switch interfaces in accordance with written documentation.
- Detect, log, and report faults involving network interfaces, endpoint devices, WAN circuit issues, and other hardware/software anomalies.
- Assist Field Engineers with anomaly investigation, data collection, and troubleshooting activities.
- Join and participate in conferences related to asset cutovers and major system transition events.
- Maintain and organize archives of critical system logs on workstations and servers.
- Accurately record events in written and electronic shift logs; maintain trouble-ticket records using a Microsoft Access database.
- Strictly adhere to all applicable processes, approved procedures, and management directives.
- Respond effectively to work schedule changes as needed to support mission requirements.
- Execute tasks involving the startup, shutdown, configuration, monitoring, and analysis of GFC software.
- Monitor GMD assets and promptly report changes in status.
- Identify and assess operational issues involving GFC hardware and software.
- Assist as needed with test or exercise events, system patching, and software/hardware upgrades.
- Interface with military, industry partners, and government customers to answer questions and help resolve issues.
- Analyze, document, and report anomalies; determine root cause, recommend solutions, and implement corrective action when required.
- Understand and execute standard operating procedures to maximize operational availability.
- Support customer deliverables, process development, and continuous improvement initiatives.
- Work with Site Operation Lead to provide On-the-Job Training (OJT) for new GFC/GCN System Operators.
Benefits
- health insurance coverage
- life and disability insurance
- savings plan
- Company paid holidays
- paid time off (PTO) for vacation and/or personal business
- overtime
- shift differential
- discretionary bonus
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
