System Operations Technical Trainer or Senior System Operations Technical Trainer

Duke Energy Corporation•Garner, NC

1d•Onsite

About The Position

This position is responsible for providing knowledge and competency-based training to operating personnel who are expected to perform system operations control center functions required by Duke Energy. The role involves developing new and experienced system operators using established training methodologies and industry guidelines. Key responsibilities include analyzing, designing, and developing training materials to ensure system operators can reliably operate the bulk electric system. The position also requires evaluating learning through assessment tools and performance demonstrations using simulation technology. Successful candidates will be mentored by experienced trainers and provided with train-the-trainer opportunities, with an expectation to quickly develop the necessary competencies for the role. Performance will be evaluated, and individuals may be removed from the position if their overall performance does not align with the requirements of a System Operations Technical Trainer.

Requirements

Technical degree
In lieu of Technical degree(s), High School/GED AND 4 year(s) related work experience
For Senior System Ops Tech Trainer: Technical degree
For Senior System Ops Tech Trainer: In addition to required degree, four (4) year related work experience
For Senior System Ops Tech Trainer: In lieu of Technical degree(s) AND 4 year(s) related work experience listed above, High School/GED AND 6 year(s) related work experience
NERC Certified Operator
Excellent People skills.
Demonstrated credibility from working effectively with operators and leadership with diverse personalities from various socio-economic, cultural and ethnic backgrounds
Excellent Communication Skills.
Demonstrated consistency in communicating throughout the planning, coordination up to and including the implementation training plan for any upcoming training cycle, to all involved in the execution of the plan, in a timely manner
Accountable to Training manager and to team.
Dependable.
Consistently demonstrates attitude of a team player.
Actively participates in staff calls and meetings.
Able to lead training meetings in the absence of the Training Manager
Good written and verbal communications skills
Demonstrated excellence in job performance at previous level
External to the organization, persons performing this role have positioned themselves as a leader in training by effectively presenting and/or by facilitating sessions for operator conferences and workshops, through ongoing self-directed personal development and through their knowledge and skills associated with the operation of the Dispatch Training Simulator
Demonstrated competencies in Presentation Skills, Conflict Management, Microsoft Office products such as PowerPoint, Word & Excel
Demonstrated knowledge of Duke Energy's culture of compliance
Experienced in Course Development

Nice To Haves

In addition to required degree, two (2) year related work experience (for System Ops Tech Trainer)
In addition to desired degree, 2 years related work experience where commitment to training was demonstrated in a support role. (for Senior System Ops Tech Trainer)
Occasional travel to operator conferences and training workshops.

Responsibilities

Overseeing the training and development of new Bulk Electric System Operators using the ADDIE Systematic Approach to Training, in accordance with NERC PER Training Standards and Duke Energy's System Operator Qualification Program requirements.
Overseeing the performance development of NERC Certified Bulk Electric System Operators through the ADDIE Systematic Approach to Training, adhering to NERC PER Training Standards, NERC System Operator Certification Program, NERC Continuing Education Program, and other regional/company-specific requirements. This includes writing NERC CE Approved Individual Learning Activity applications and executing training in compliance with applicable FERC Orders, including the FERC Standards of Conduct.
Collaborating with the Director and other trainers within the SysOps training organization to stay updated on current and emerging training practices, trends, and methods, and discovering innovative approaches to train system operators on relevant NERC Reliability Standard requirements.
Providing an optimal learning experience to operators, ensuring they have the necessary tools and content to perform real-time actions in normal, abnormal, and emergency conditions on the Bulk Electric System.
Communicating any observed emerging training tools and methods that could enhance the program to the Training Director for consideration.
Interfacing with file and data management tools to accurately document a System Operator's initial training and to document and track NERC Certified System Operators' continuing education training hours according to NERC System Operator Continuing Education Program guidelines.
Developing training for operationally-specific simulation scenarios, operating the training simulator, and developing content or collaborating with an e-learning SME to develop content for the web-based environment.
Handling unexpected training challenges (e.g., technology malfunctions) in the system operator training environment without compromising the quality of the learning experience, and keeping the Training Director informed of such activities.
Effectively engaging ECC GMs and Managers in the planning of training activities and keeping them informed of relevant training matters affecting their group's training.
Providing positive and professional interactions across the PGO Organization and demonstrating an “actively caring” attitude that represents Duke Energy's diverse and inclusive workplace.