System Operations Site Manager (Lockbourne, OH)

KUKA•Atlanta, GA

11d•Onsite

About The Position

Manage the customer support contract throughout its entire lifecycle, including design, offer, monitoring, renewal, reassessment, and upgrades. Provide guidance and oversight to technicians and mechanics, and manage day-to-day operations. Direct and plan daily, weekly, and monthly preventative and predictive maintenance inspections. Direct the activities of shift leaders to ensure adherence to procedures, processes, and performance related to the AS/RS. Enforce adherence to safe operational conduct, including but not limited to: lock-out-tag-out, confined space, walkway clearance, and noise protection. Periodically communicate customer status to the rest of WDS to ensure all remain knowledgeable on customer growth, needs, and potential projects. Provide consultation to show the customer how our products may add value to their business. Maintain a thorough understanding of the customer’s business, current and future. Promote modernization efforts among the installed base. Divert crisis situations by proactive escalation of key customer issues to appropriate levels, including involvement of Swisslog technicians, individual business unit managers, and engineering design teams. Manage spare parts inventory to ensure system availability while avoiding carrying excess inventory.

Requirements

3-5 years’ experience Business Development, Service Sales or Service Management field
A high degree of organizational and time management skills and excellent verbal/written communications skills is required.
Proven track record in a fast-paced, demanding environment, with the ability to be flexible and adapt well to change.
B.A. /B.S. in Business or Engineering Management field or equivalent job experience.
2 years’ experience as a manager
2 years as part of a Service team or service product sales
Computer literate in all MS Office products, SAP experience a benefit

Responsibilities

Manage the customer support contract throughout entire life cycle, to include design, offer, monitor, renew, reassess and upgrade.
Provide guidance and oversight of technicians and mechanics and manage day to day operations.
Direct and plan the daily, weekly, and monthly preventative and predictive maintenance inspections.
Direct the activities of the shift leaders to ensure adherence to procedures, processes and performance related to the AS/RS.
Enforce the adherence to safe operational conduct including but not limited to: lock-out-tag-out, confined space, walkway clearance and noise protection.
Periodically communicate customer status to the rest of WDS to ensure all may remain knowledgeable on customer growth, needs, and potential projects.
Provide consultation to show the customer how our products may add value to their business.
Maintain a thorough understanding of customer’s business, current and future.
Promote modernization efforts among installed base
Divert crisis situations by proactive escalation of key customer issues to appropriate levels, including involvement of Swisslog technicians, individual business unit managers, and engineering design teams
Manage spare parts inventory to ensure system availability while avoiding carrying excess inventory.