System Network Technician III - (Prudhoe Bay, AK)

GCI Communication Corp•Anchorage, AK

1d•Onsite

About The Position

GCI's System Network Technician III will provide installation, maintenance, and optimization of a diverse range of state-of-the-art telecommunications voice and data networks and equipment. Support oil and gas companies and their contractors across designated regional areas, such as North Slope, Offshore, Open Water Platform, Remote Arctic Exploration. Ensure reliable connectivity and operational excellence, including oversight of restoration operations as assigned. This is a mid-level position within the discipline demonstrating strong knowledge and proficiency in areas of responsibility. Performs complex tasks and job duties, receiving minimal to no instruction on routine work and general instruction on new assignments. Works under moderate to minimal supervision with latitude for independent judgment. Supports higher level staff in implementing more complex projects. Provide technical training and guidance to junior staff. Lead moderate projects and provide strong technical expertise.

Requirements

A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
High School diploma or equivalent.
Associate degree in information technology, electronics, systems, computer science, or related field.
Minimum of five (5) years of experience in telecommunications operation, repair, and installation, to include: At least three (3) years of relevant experience supporting the Oil & Gas industry and/or in a North Slope, Offshore, Open Water Platform, or Remote Arctic Exploration environment.
Required to successfully obtain and maintain the following certification within 90 days of hire: Tower climbing and rescue.
Required to successfully obtain and maintain additional certifications within specified timeframes to satisfy client or company guidelines, e.g., Defensive Driving, North Slope Training Cooperative (NSTC), Hewitt Safety Training, and Cold Water.
Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into databases or equivalent.
Demonstrated strong knowledge of and ability to install, configure, operate, and test communication and desktop computing systems.
Demonstrated strong knowledge of the theory and operation of state-of-the-art digital communication network equipment, with the ability to effectively troubleshoot and find resolution.
Demonstrated proficiency in tower construction and telecom component installation, antenna mounting and alignment, waveguide and coax installation and testing.
Demonstrated proficiency in the installation and maintenance of two-way radio and Airspan wireless communications systems.
Understanding of Central Office equipment standards, V-SAT deployment, and operations in support of client “Exploration” efforts (Ku & C band).
Must possess and maintain a valid driver’s license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course.
Must be able to climb and work at heights up to 200 feet.
Safely move, transport, position, install, remove, and maneuver equipment and supplies of up to 70-pound loads occasionally, up to 50 pounds more regularly, up to 20 pounds frequently.
High degree of dexterity and coordination to operate hand tools and to connect, separate, and twist multiple smaller items on a regular basis.
Visual acuity necessary to identify, inspect, observe, and assess details at near, mid, and far ranges.
Ability to clearly distinguish colors for driving, identifying cables or other electrical components, and safety signage.
Auditory acuity necessary to operate equipment; capable of distinguishing between equipment signals and the human voice often amidst background noises, such as wind, rain, and traffic.
Ability to tolerate temperature and weather extremes found in the Alaskan environment (fumes and odors, dust, low light conditions, rain, sleet, snow, hail, wind, temperature extremes.)
Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
Ability to accurately communicate information and ideas to others effectively.
Physical agility and effort sufficient to perform job duties safely and effectively.
Ability to make valid judgments and decisions.
Must work well in a team environment and be able to work with a diverse group of people and customers.
Participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy conditions of a contract or proposed contract with a business partner or client. This includes pre-employment, random, reasonable suspicion, post-accident, return to duty, and follow-up testing.
Ability to pass a pre-employment or return to work physical and fitness for duty examination may be required to satisfy conditions of a contract or proposed contract with a business partner or client.

Nice To Haves

Bachelor’s degree in information technology, electronics, systems, computer science or related area.
FCC General Class License, Safe Gulf, CCNA, A+ certification.
Other relevant telecom industry or job specific certifications.

Responsibilities

Install, operate, configure, test, upgrade, and maintain telecommunications systems and equipment that maximizes availability and delivers reliable, high-quality service, to include: Central Office equipment, Desktop computing, Digital microwave radios, Fiber optic cable, Digital carrier networks, Digital Access and Cross-Connect Systems (DACS), Telephony, LAN/WAN (installation and maintenance of Cisco routers and switches), Cat 5 wiring, V-SAT deployment, Systems and equipment supporting client “Exploration” efforts (Ku & C band), Two-way radio and Airspan wireless communications systems, Tower construction and telecom component installation, Antenna mounting and alignment, Waveguide and coax installation and testing.
Act as the on-site technician for all phases of system installation, testing, maintenance, outage prevention, and service restoration.
Prioritize workload and competing requirements to meet deadlines.
Provide updates to service delivery managers, clients, and internal partners as necessary.
Maintain accurate documentation of system configurations, maintenance activities, and service restoration procedures.
Update documentation as needed, highlighting revisions so stakeholders can easily review any changes.
Ensure compliance with company standards, safety requirements, and industry best practices during all installation and maintenance activities.
Provide technical support for configuration and testing of telecommunication systems.
Perform site surveys, determine problems, and develop requirements and solutions.
Diagnose and resolve technical issues promptly to minimize downtime and maintain service continuity.
Provide proactive outage prevention and efficient service restoration to maintain uninterrupted operations.
Conduct performance analysis and diagnostics to ensure system reliability.
Serve as a point of contact for customer support, including capturing work requirements, troubleshooting, and assisting in problem resolution.
Comply with all company and customer/client telecom regulations and safety programs.
Accurately articulate technical information verbally (virtually, telephonically, in person) and in writing (documentation, drawings, policies, training outlines, etc.) to internal and external audiences with varying levels of technical understanding.
Use sound, logical judgment to choose an appropriate course of action.
Effectively evaluate workload, prioritize tasks, and set realistic goals while maintaining safety as the highest priority.
Provide technical training and guidance to junior staff.
Lead moderate projects and provide strong technical expertise.