System Navigator

Pacific Clinics•Fresno, CA

About The Position

The System Navigator develops supportive, coaching relationships with patients and caregivers to help them navigate services and support their well-being. The role provides assistance such as attending appointments and connecting people with community resources, and supports education related to physical health, behavioral health, and social determinants of health. The position applies whole-person care principles and works with consumers, caregivers, and multidisciplinary teams to support recovery and treatment goals.

Requirements

High school diploma or GED and one year of relevant experience, or an equivalent combination of education and experience; two years of relevant experience count as one year of education.
Self-identify as a person with relevant personal or family experience with mental illness and the mental health system.
Ability to identify recovery principles and explain their recovery process.
National Provider Identifier (NPI) registered as a Mental Health Worker.
Knowledge of local community resources, or ability to acquire extensive knowledge of them quickly.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.
Must complete a full background check and TB exam.
Driving is required.

Responsibilities

Work with program team members to develop outreach strategies for consumers who tend to isolate themselves.
Help consumers select services and programs in coordination with a multidisciplinary team.
Promote consumer choice and empowerment and maintain respectful relationships with appropriate boundaries.
Help members identify, access, and use primary, specialty, dental, and vision care resources.
Help members establish eligible benefits, including Supplemental Security Income (SSI) and Medi-Cal.
Help members identify housing needs and community resources.
Connect members with substance abuse services on-site or in the community.
Connect members with education and employment services.
Help consumers develop social and independent living skills, including budgeting, transportation, grooming, and hygiene.
Support consumers' community integration through social and recreational activities.
Develop and facilitate peer support and self-help groups when appropriate to recovery or treatment goals.
Help consumers and families understand and address stigma and discrimination associated with mental illness, including self-stigma.
Increase awareness of and link consumers to self-help programs and consumer advocacy organizations.
Support consumers' vocational choices and help them overcome employment barriers.
Encourage and support members' skills and talents.
Maintain billable services through documentation and other required paperwork, consistent with program needs and funding source expectations.
Participate in off-site presentations to introduce the program to community partners and potential consumers.
Attend staff meetings and scheduled supervision and contribute to program development and staff training.
Listen effectively and maintain a nonjudgmental approach, respectful eye contact, and appropriate engagement.
Maintain punctuality and reliable, regular attendance.
Model the agency's mission and core values in communications and correspondence.
Communicate effectively and culturally competently with a diverse member population and promote favorable interactions with colleagues and others.
Provide caregivers and other support-system members with information about the agency, its processes and procedures, and relevant roles.
Use their voice to direct treatment.
Meet applicable productivity and documentation requirements.
Assist with designing and implementing internal and external trainings about the caregiver or support system.
Hold staff accountable to service delivery principles involving consumer and family voice, choice, access, pace, and process through personal experience, team meetings, and consultations.
Model and coach effective coping techniques for consumers and caregivers or other support-system members.