System Navigator
About The Position
The System Navigator provides professional case management, service linkage, program coordination, and system navigation for people experiencing homelessness. Under the supervision of the CD8 NC Program Manager, the role helps clients and their significant figures understand and address problems that contribute to or result from homelessness, and connects individuals with the Coordinated Entry System. Duties include coordinating pre-screenings, LA-HAT completions, assessments, referrals, linkages, record keeping, and related work. Continued employment is subject to funding availability. The position supports clients in accessing services and resources such as identification, mainstream benefits, housing, crisis and bridge housing, behavioral health and substance-use services, employment, education, legal services, financial counseling, tenancy education, life-skills training, and family reunification. It also provides navigation-center services involving hygiene, laundry, and storage. The role maintains client records and data in compliance with HIPAA, 42 CFR Part 2, and funding requirements, and represents the agency professionally in meetings and community events. Work takes place in client-friendly settings, community locations, and homeless encampments. The role involves frequent interaction with people experiencing homelessness, including people with significant physical or mental disabilities, and may involve exposure to infectious diseases, hostile or aggressive behavior, trauma, noisy environments, high-crime areas, weather, vehicles, odors, fumes, or pollen. The position requires effective performance under pressure, in crises, and amid changing priorities. Physical activities typically include sitting, standing, typing, writing, walking, driving, listening, speaking, and carrying up to 50 pounds. Some evening and weekend work, attendance beyond the assigned schedule, and overtime or holiday work may be required.
Requirements
- More than one year of case management experience.
- Basic knowledge of HMIS, Microsoft Word, Microsoft Excel, and the internet.
- If in recovery, at least three years free from drugs and alcohol.
- Knowledge of basic filing structure and ability to organize and manage multiple priorities.
- Valid California driver’s license and car insurance.
- Ability to write concise documentation and communicate effectively in writing and verbally.
- Experience working with homeless families and ability to work with clients from diverse cultural, ethnic, and socioeconomic backgrounds.
- Attention to detail and punctuality.
- Bilingual English/Spanish proficiency.
- Neat and professional appearance.
- TB test, CPR certification, and First Aid certification are required.
- Ability to carry up to 50 pounds.
- Ability to perform effectively in unpredictable situations, crises, changing priorities, and under pressure.
- Ability to process information, think and conceptualize, and deal effectively with personal trauma that may be triggered.
- Regular attendance is required.
Responsibilities
- Help clients obtain services and resources, including identification, benefits, housing, behavioral health and substance-use services, employment and vocational services, education, legal services, credit counseling, money management, tenancy education, landlord relations, life-skills training, and family reunification.
- Complete CES survey packets for clients who have not previously completed them and update surveys for clients who have experienced significant life changes.
- Transport clients to intake assessments for crisis or bridge housing.
- Follow up with clients in interim housing.
- Collect data and enter information into information systems and HMIS; help resolve HMIS data errors.
- Provide crisis intervention and triage support, including meals, hygiene supplies, clothing, and crisis housing.
- Conduct eligibility pre-screening interviews and make internal referrals as needed.
- Maintain communication and work with the building security team.
- Assist with reports required by funders.
- Attend mandatory program and division meetings and trainings, as assigned.
- Conduct Problem Solving assessments and process requests for eligible clients.
- Assist with outreach to clients and the community.
- Help prepare meetings, trainings, and group sessions as assigned.
- Maintain appropriate boundaries and adhere to SSG’s Code of Ethics and HOPICS Core Values.
- Represent the agency professionally at meetings and community events.
- Maintain client-service files and records in compliance with HIPAA, 42 CFR Part 2, and funding requirements for audits.
- Understand and articulate HOPICS’s mission, vision, and core values; follow oral and written directions.
- Provide access to Navigation Center hygiene, laundry, and storage services; assign and monitor shower and laundry equipment use.
- Retrieve storage bins, help clients fill them, audit their contents, remove perishable, toxic, or dangerous items, and help clients access stored belongings.
- Help maintain clean hygiene, laundry, and storage service areas.
- Perform other responsibilities as assigned by the Program Manager or Senior Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
