System Manager (On-Site Phoenix, AZ)
About The Position
The CMSO Software Enterprise Operations Organization specializes in delivering cutting-edge software solutions to the public safety sector. Committed to empowering our customers, we provide innovative technology, expertise, and tools to help them achieve their mission-critical objectives. From Computer Aided Dispatch to Records Management Systems, Jail Management Systems, and Mobile Data Computing, we support groundbreaking products that enhance response times and safety in emergent situations. In our fast-paced environment, we seek motivated and professional individuals dedicated to advancing our organizational goals.
Requirements
- 3+ years of Public Safety Applications experience is required for this position.
- Proficiency in basic network, infrastructure, and MSSQL database operations is crucial.
- Experience working with or deploying hardware and software solutions required for this position.
- Experience creating positive working relationships with customers and application end users.
- Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask.
- Excellent verbal and written communication skills.
- Comfortable working both alone and in a team environment.
- Ability to troubleshoot application system issues including hardware, network, and third-party components.
- Self-motivated with the ability to manage workload with minimal oversight.
- Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills).
- Experience with Public Safety Applications including CAD & RMS.
- Experience with Virtualization software.
- Experience with firewalls and routers; Fortigate preferred.
- Familiarity with SQL, XML, .NET.
- High School diploma, Bachelor's degree in General Studies, or Engineering, IT, or Technology.
- Must be able to obtain a background clearance as required by our government customers.
- Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Nice To Haves
- Motorola PremierOne RMS Experience or comparable RMS applications.
- Proficiency in NIBRS incident base reporting.
- Experience with Microsoft SQL Server, ODBC and Ops Manager (SCOM).
- Experienced with Network Load Balancing (NLB) and Clustering.
- Experience with hardware blades and Storage Area Networks (SAN); HP preferred.
Responsibilities
- Oversees the PremierOne Records Management System exclusively for the Phoenix Police Department (PhoenixPD).
- Functions as a liaison between the Phoenix PD customer and Motorola Solutions' support division.
- Manages customer RMS systems, associated services, and interfaces.
- Cultivates constructive relationships with the Phoenix PD.
- Proactively addresses issues and ensures adherence to operational protocols upholding the deliverable tasks within the customer's master service agreement and maintenance contract.
- Provide regular and frequent communication to requestors of assigned work orders; ensure requestor is fully advised as to the progress or delay of their work order.
- Take proactive measures to identify and improve internal efficiencies and grow knowledge of the customer processes; remain current on best practices and market trends.
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
