System Management Engineer Third Shift

Virtual Service Operations • Cedar Rapids, IA

9d • $60,000 - $70,000 • Onsite

About The Position

Virtual Service Operations is searching for a System Management Engineer to join their team in Cedar Rapids, Iowa. This role is responsible for monitoring ServiceNow ticket queues for incidents and tasks related to supported devices, performing initial actions for remote or physical equipment in the Data Center as required. This is a third shift, overnight position with work hours from 9:00 PM to 7:00 AM, 4 days a week.

Requirements

• Must be within driving distance of Cedar Rapids, Iowa, and willing to work onsite
• Must be willing to perform shift work in an overnight capacity from 9:00 PM to 7:00 AM, 4 days a week
• Pursuant to a government contract, this specific position requires U.S. citizenship status
• Must be able to lift up to 40 lbs
• Must be able to stand or walk for extended periods of time
• Must be able to walk up and down stairs or ramps
• Must be able to kneel and work under desks or in confined spaces
• Must be able to get up and down a ladder or step stool to manage overhead cables and/ or equipment
• Must be able to perform server room walk-throughs
• This position requires assigned team members to comply with drug testing, at time of hire or at regular or random intervals.
• Employees who are chosen to fill this role are expected to comply with testing requirements.

Nice To Haves

• 3-5+ years of previous work experience
• Familiarity with ServiceNow, SAP, Redwood Software, VMS, and Vertex
• Knowledgeable of Data Center Operations
• You are an excellent communicator in writing and speaking.
• You have the ability to work independently but also value teamwork.
• Your problem-solving skills are excellent.
• You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.
• You seek a community of virtue-centered co-workers and clients.

Responsibilities

• Monitor ServiceNow ticket queues for incidents and tasks related to supported devices, performing initial actions for remote or physical equipment in Data Center as required.
• Create incident tickets or tasks in ServiceNow and escalate to appropriate teams.
• Page out designated on call resources and escalate for critical issues.
• Field phone calls from customers regarding issues or outages impacting the environment.
• Coordinate major response engaging necessary teams, facilitate inter team communication with bridge calls.
• Install and uninstall server and appliance hardware.
• Assist with cabling and system configuration.
• Maintain and update system and cable identification.
• Verify status of systems, HVAC, and fire suppression systems with a daily visual inspection.
• Maintain office supply inventory including datacenter accessories and consumables.
• Monitor dock for pallet and skid shipments and move them as necessary.
• Participate in daily/weekly/monthly change management meetings to facilitate outage planning.
• Act as Smart Hands and Eyes for supported devices.
• Perform three Data Center walkthroughs including Equip Light Check each shift, record, and report status.
• Installation of Data Center supported equipment including unpacking, moving, racking, patch cable connections and power up.
• Decommissioning of supported equipment including power down, un-racking, un-cable, and drive wiping.
• Perform basic server reboot requests by remote or physical means.
• Log HPE and Dell service calls for hardware repairs and escort as required.

Benefits

• ongoing learning and development opportunities
• competitive salaries
• health benefits
• flexible work arrangements
• a wide variety of benefits for eligible employees related to health, retirement, professional development, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed