System Liaison 1
About The Position
The System Liaison I role requires a detail-oriented professional with strong problem-solving skills and a commitment to high-quality customer service. Ideal candidates will have experience with vendor maintenance processes and familiarity with Liferay software. The position involves managing accurate data, troubleshooting issues efficiently, and collaborating with both internal teams and external partners to ensure smooth operations. SAP, Liferay, and/or vendor management experience preferred. Under general supervision, the Systems Liaison I will support and sustain the functions of business applications by acting as a bridge between the Business, Vendor, and Information Technology areas.
Requirements
- Bachelor's Degree in IS, related field required or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
- Entry level.
- Demonstrated the support of sensitive and confidential data.
- Strong analytical, interpersonal and customer service skills.
- Experience working as part of a team to achieve organizational goals.
- Strong quantitative analysis and PC skills (Microsoft Word, Excel, PowerPoint, etc.).
- Strong customer service skills verbal and written communication.
- Outlook Experience: sending emails, scheduling meetings (recurring).
- Ability to read, write, speak, and understand the English language.
Nice To Haves
- Experience with vendor maintenance processes.
- Familiarity with Liferay software.
- SAP, Liferay, and/or vendor management experience preferred.
- Experience in an IT project management or related field preferred.
- Demonstrated knowledge of the fundamentals of project management.
Responsibilities
- Perform information gathering activities with business area for enhancement requests.
- Collaborate with senior staff to review and prioritize tasks and enhancements.
- Assist senior staff in supporting system implementations, creating and maintaining business system procedures, coordinating project activities, and other assigned tasks.
- Resolve issues between business area, vendor, and IT personnel.
- Coordinate, facilitate, and participate in project implementation meetings.
- Analyze system functionality regarding compliance with company policies, government and other regulatory agencies.
- Administer end user accounts and determine appropriate level of system access for power users.
- Perform other duties as assigned.
Benefits
- Workforce development
- Meaningful connections
- Culture of trust, respect, and integrity
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
