Patient Access Liaison 1

Norwalk Hospital Association•Norwalk, CT

8d•Onsite

About The Position

Facilitates patient flow through the system from scheduling through registration and service so that patients have a "one touch" registration/scheduling experience. Responsible for obtaining demographic and financial information to ensure accurate patient identification and identify and secure appropriate payment sources. Performs registration functions and insurance eligibility verification. Provides estimates for services when appropriate. Receives and processes patient financial liability payments.

Requirements

Associate Degree
Zero to six months job-related experience
Customer service skills
Organizational skills

Nice To Haves

Bachelors Degree
National Association of Healthcare Access Mgmt (NAHAM) certification

Responsibilities

Greeting patients promptly and in a friendly manner, checking them into the system, and providing direction based on appointment location, financial clearance, and counseling status. Acknowledging and assisting patients with special needs and respecting confidentiality.
Responding to telephone calls according to established customer service standards and providing requested information to callers.
Performing accurate search/selection of patient within the hospital system to maintain the integrity of the Electronic Master Patient Index (EMPI) and to ensure the accuracy of patient identification.
Accurately establishing and scheduling appointments for services from patients directly or physician’s offices following the designated protocols of the scheduling systems (Soarian Scheduling, Soarian Financials, Cerner, Athena, etc.).
Performing registration functions in the system and entering accurate and complete demographic and financial information to aid in securing payment for services rendered.
Performing insurance eligibility verification and executing payor requirements as needed, including initiating eligibility transactions via the Internet, contacting the payor to obtain billing information and authorization and scripts for service when appropriate.
Entering testing orders in the appropriate system when necessary.
Initiating contact to patients to obtain additional information or confirm scheduled appointments.
Providing estimates for services when appropriate, requiring an understanding of coding, procedural protocols and the charge description master.
Fulfilling all compliance responsibilities related to the position.
Performing other duties as assigned.