System Integrity Specialist

Encore Fire Protection • Bohemia, NY

23h

About The Position

Encore Fire Protection is seeking a System Integrity Specialist to support customers and an outside sales executive by turning fire alarm and sprinkler inspection findings into clear proposals and service work. The position combines customer communication, quoting, administrative work, and customer site visits. The role spends approximately 70% of its time on administrative tasks, including contract renewals, proposals, and forms; the remaining time is spent meeting customers and surveying life safety equipment to prepare accurate quotes and sell contracts.

The successful candidate is outgoing, detail-oriented, persistent, organized, and comfortable working both independently and as part of a team. They will work with internal resources and departments such as Operations to deliver a strong customer experience, act as a customer advocate and point of contact, and help ensure system deficiencies are addressed. Compensation is commensurate with experience and includes the opportunity to earn performance-based bonuses.

Requirements

• Hands-on experience with fire alarm and/or sprinkler systems.
• Formal sales experience beyond retail or hospitality, ideally selling a service.
• Strong organization and time-management skills, including the ability to manage multiple quotes, follow-ups, and deadlines.
• Comfort reading inspection reports and translating findings into clear next steps.
• Proficiency with Microsoft Outlook, Word, and Excel, and ability to learn new tools quickly.
• Willingness to learn platforms such as HubSpot and ServiceTrade independently as needed.
• A people-first approach and ability to build trust with customers and internal teams.
• Persistence, resilience, and comfort having direct, honest conversations.
• Ability to work independently and as part of a team in a fast-paced environment with tight deadlines.

Nice To Haves

• Experience in life safety, fire protection, building services, or a route-based service business.
• A track record of turning inspection findings into signed contracts and completed work.
• Experience with HubSpot, ServiceTrade, or similar CRM and service management tools.
• Experience partnering with outside sales, operations, and service teams to support shared revenue goals.
• Familiarity with NFPA standards or local code requirements related to fire alarm and sprinkler systems.
• Ability to meet customers, build rapport quickly, and stay top of mind without being pushy.

Responsibilities

• Build long-standing relationships with customers.
• Collaborate with departments such as Operations to support the customer experience.
• Act as the customer’s advocate and primary point of contact for questions and requests, connecting customers with appropriate team members as needed.
• Review inspection reports to determine system deficiencies and work with customers to quote and service systems.
• Write and send contract renewals and complete proposals, forms, and other administrative work.
• Work with internal resources to quote work, develop proposals, and communicate with customers by phone and email.
• Meet customers face-to-face and survey life safety equipment to prepare quotes and sell contracts.
• Partner with an outside sales executive.

Benefits

• Performance-based bonuses tied to personal effectiveness and contributions to the team.
• Flexible dress code and branded Encore swag.
• Access to web-based productivity tools.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Fidelity 401(k) plan with company match.
• Company-paid life insurance policy of $50,000.
• Culture that encourages experimentation, learning, and improvement.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed