System Integrity Specialist

Encore Fire Protection•Bohemia, NY

2d•Hybrid

About The Position

Encore Fire Protection is seeking a Deficiency Sales Representative who is naturally outgoing, detail-oriented, and persistent. This role is ideal for someone who excels at starting conversations and is known for their persistence. The ideal candidate is a proven team player who can also work independently, is confident in details while seeing the bigger picture, and possesses strong organizational and time management skills to thrive in a fast-paced environment with tight deadlines. This is not a typical inside sales role; you will be paired with an outside sales executive and will spend time in the office working with internal resources to accurately quote work, develop proposals, and communicate with customers via phone and email. A significant portion of your time will involve customer interactions, quoting, and site visits to convert inspection results into clear, actionable proposals. You will also be encouraged to meet customers face-to-face to build rapport and survey life safety equipment for accurate quoting and sales.

Requirements

Hands on experience with fire alarm and or sprinkler systems
Formal sales experience that goes beyond retail or hospitality, ideally selling a service
Strong organization and time management skills, with the ability to juggle multiple quotes, follow ups, and deadlines
Comfortable reading inspection reports and translating findings into clear next steps
Proficient with Microsoft Outlook, Word, and Excel, with the mindset to learn new tools quickly
Willingness to dive into platforms like HubSpot and ServiceTrade and self-teach as needed
A genuine people-first approach, able to build trust with customers and internal teams
Persistence, resilience, and comfort having direct, honest conversations when decisions need to be made

Nice To Haves

Experience in life safety, fire protection, or another building services or route-based service business
A track record of turning inspection findings into signed contracts and completed work
Prior experience using HubSpot, ServiceTrade, or similar CRM and service management tools
Experience partnering directly with outside sales, operations, and service teams to support shared revenue goals
Familiarity with NFPA standards or local code requirements related to fire alarm and sprinkler systems
Ability to get in front of customers, build rapport quickly, and stay top of mind without being pushy

Responsibilities

Work with customers to build long-standing relationships.
Collaborate with other departments, such as Operations, to ensure that the customer is getting our unique experience.
Be the customer’s advocate and primary point of contact for questions and requests, connecting them with the right team members as needed.
Review past inspection reports to accurately determine system deficiencies and work with customers to quote and service the system.
Perform administrative duties such as writing and sending contract renewals, filling out proposals and forms.
Get out of the office to meet customers face-to-face, build rapport, and survey life safety equipment so that you can effectively quote and sell contracts.