System Integrity Associate I

Johnson Controls•Allentown, PA

1d•$17 - $26•Onsite

About The Position

The primary function of the Systems Integrity Representative is to sell repair work that has been identified during contracted fire and life safety system inspections. This role involves preparing proposals, following up on quotes, gaining customer commitment over the phone, and communicating with customers regarding systems integrity issues and solutions. The representative will develop positive customer relationships, maintain an inspection deficiency tracking system, report progress to management, and deliver sales to an assigned quota. This position also acts as the primary point of contact for customers with identified systems integrity issues within the district office and collaborates with other sales representatives for quoting and selling system repairs. Effective interface with the service department is crucial to ensure delivery and improve service repairs. The candidate must possess good computer skills, be process-oriented, energetic, and able to complete a defined training program.

Requirements

High School Diploma or Equivalent
Excellent presentation and verbal communication skills
Proficient with Microsoft office programs, excel, word and web based programs
Highly motivated and success driven
Ability to successfully close sales with a positive customer experience

Nice To Haves

Fire Suppression Industry experience preferred
Administrative experience a plus
High customer phone call background, with an emphasis on telephone prospecting
Administration background
Mechanical or electrical field service experience.
Two years inside sales experience
Customer service background

Responsibilities

Prepare proposals and follow up on delivered quotes.
Gain commitment from the customer over the phone.
Communicate promptly and regularly with customers regarding all systems integrity issues, recommendations, and any other solutions that have been quoted.
Develop positive ongoing relationships with customers.
Maintain and update an inspection deficiency tracking system daily.
Report progress and metrics to management weekly and monthly.
Deliver sales to an assigned quota.
Act as the primary point of contact within the district office for customers with identified systems integrity issues and team with other sales reps for quoting and selling system repairs if required.
Interface effectively with the service department to assure delivery and improved service repairs.
Complete a defined training program.