System Integration Business Analyst - Software Compliance

Lockheed Martin•Huntsville, AL

1d•Remote

About The Position

This Enterprise Operations (EO) position supports the Lockheed Martin Space division located at the Huntsville, AL facility. This position will provide Software Asset Management with responsibility for successfully maintaining day to day operational support as it relates to Software Asset Management and Problem ticket coordination. The Position will integrate with user community, Desktop, Server, IT Procurement teams to successfully plan, support, coordinate, and track software assets throughout the software asset’s lifecycle from procurement to deployment, to maintenance, and disposition. Familiar working in a virtual environment. Daily activities include data analysis, and reporting; customer service, producing monthly metrics, ticket routing and maintenance of software asset information in asset management databases.

Requirements

Knowledge of asset management principles
Knowledge of Information Technology support and functions
Experienced with the use of Microsoft Suite of products to develop reports and charts
Experience using a helpdesk ticketing system (Remedy, Service Now, etc.)

Nice To Haves

Working knowledge of software reconciliation, licensing, maintenance and conditions between procured rights and compliance.
Strong communication, organization and interpersonal skills.
Working knowledge of maintaining accurate software inventory levels.
Ability to create, author and follow processes.
Ability to meet aggressive deadlines
Experience with Filemaker Pro and Procure-to-pay system (P2P) system
Experience in a call center environment

Responsibilities

Maintain day to day operational support as it relates to Software Asset Management and Problem ticket coordination.
Integrate with user community, Desktop, Server, IT Procurement teams to successfully plan, support, coordinate, and track software assets throughout the software asset’s lifecycle from procurement to deployment, to maintenance, and disposition.
Perform data analysis and reporting.
Provide customer service.
Produce monthly metrics.
Handle ticket routing.
Maintain software asset information in asset management databases.
Report shortages, overages and all inventory levels monthly for replenishment.
Assist in the development and maintenance of effective software asset management processes and procedures.