System Engineer

Ntiva, Inc.•Mc Lean, VA

8d•$89,000 - $105,000•Hybrid

About The Position

At Ntiva, we’re more than a Managed Services Provider, we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other. Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together. If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us! As the Systems Engineer (SE) you will primarily focus on project planning and design, implementation, documenting, and supporting a wide variety of client IT projects and initiatives. Strong customer relations and follow-up to ensure that service has been completed to customer's satisfaction are a must. You’ll need to be a team player, yet work well independently, and have excellent verbal and written communication skills. Responsibilities include working with Project Managers (PMs) and Senior System Engineers (SSE’s) to Implement and Deploy solutions for IT projects as well as provide network administration for client support needs when necessary.

Requirements

At least 4 to 7 years of experience that is directly related to the duties and responsibilities specified
Intermediate knowledge of Intune and Autopilot
Expertise in Windows configurations and services
Advanced knowledge of DNS (internal and external)
Advanced knowledge of networking, both physical and virtual
Advanced knowledge of cloud solutions (AWS, Azure, or OCI)
Advanced knowledge of virtualization, clustering, and high availability
Advanced knowledge of Active Directory (Both on-premises and Azure AD)
Advanced knowledge of M365 licensing, configuration, best practices, and feature set
Ability to communicate professionally, in English, both written and orally
Ability to write business correspondence and process procedures
Ability to effectively present information and respond to questions from groups of managers, clients, and the general public
Must be able to lift up to 50 pounds
Must be able to lift up to 75 pounds rarely
Must be able to perform occasional bending, kneeling, squatting, and turning.
Must be able to perform occasional reaching over shoulder height, waist level and from floor.
Must be able to work in a fast-paced environment.
Must be able to work in an unsupervised environment.
Must be able to drive / sit for extended periods of time.
Fast Paced Environment with competing priorities
Must have a valid driver’s license in the state you reside and access to an insured vehicle for travel to client sites / office.
Ability to work in an office environment while sitting at a desk for extended periods of time.
Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access.
Must be able to work in a fast-paced environment.
Must be able to work in an unsupervised environment.

Nice To Haves

Bachelor's degree in Computer Science, Engineering, or related discipline; equivalent experience acceptable
Certifications including Microsoft Role Based Certifications, Cisco CCNA/CCNP, VMware VCP, ITIL, etc.
Experience with ConnectWise (Manage, Automate, Control), SCCM, or similar service management system
Subject matter expert for specific technologies (e.g., Microsoft, VMware, Citrix, Cisco, etc.)
MSP Experience

Responsibilities

Deploy advanced technical solutions, including but not limited to new deployments and service modifications
Maintain minimum billable utilization of 80%
Provide excellent support to customers remotely or onsite as needed
Execute complex migrations and configurations
Documenting migration and infrastructure changes and preparing for stead state support post implementation
Communicate clearly both internally and externally to the progress, issues, and scope changes needed on projects
Able to pivot and provide solutions when plans change or do not meet the requirements of the project
Provide input and recommendations to the team to assist with project creation and planning
Design and build GPOs to enforce policies across organizations
Install and configure virtual machines and hosts
Build cloud and on-premises physical servers
Configure AAD and Microsoft Entra Connect to O365
Troubleshooting of advanced applications and servers
Build and design networks, including network and firewall configurations, switch configurations and Wireless networks
Build and design Active Directory infrastructure following best practices and taking into consideration client needs (on-premises Active Directory as well as Azure AD)
Deploy high-availability infrastructure (networking, virtualization, clustering)
Deploy backup and recovery technologies

Benefits

Medical, Dental and Vision coverage for employee and family
401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days)
Group Term Life and Accidental Death and Dismemberment coverage (company provided)
Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
Health Savings Account (HSA) Options / PPO Options
Employee Assistance Program
Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays
Education Reimbursement Program
Generous Employee Referral Program - cash bonus for successful referrals!
Dynamic Recognition and Rewards
Clear Promotion and Advancement Tracks
Work with Industry-Leading Talent