System Engineer
About The Position
The Field Office Deskside Technician provides onsite IT services at Field Offices, delivering MACD (Move, Add, Change, Delete) support, proactive monitoring, and break/fix services to maintain reliable end-user device operations. The role provides scheduled and on-demand support and staffs a Tech Bar, an accessible walk-up location for immediate troubleshooting and IT fixes, to enhance user satisfaction and minimize downtime. The Technician uses troubleshooting, IT asset management, and customer service skills to handle changes and repairs efficiently and support productivity in mission-critical environments.
Requirements
- Master's degree; one and one-half years of additional experience can substitute for one year of a typical degree program.
- Minimum of 10 years of experience performing deskside technical support roles or responsibilities.
- Ability to obtain Public Trust clearance.
- Strong communication and customer service skills.
Responsibilities
- Provide troubleshooting for end-user devices.
- Provide onsite IT support as needed.
- Perform MACD (Move, Add, Change, Delete) support, proactive monitoring, and break/fix services.
- Staff a walk-up Tech Bar to provide immediate troubleshooting and IT fixes.
- Support IT asset management and handle changes and repairs efficiently.
Benefits
- Medical, dental, and vision insurance with an employer contribution
- Flexible spending or health savings account
- Life and AD&D insurance
- Short- and long-term disability coverage
- Paid time off
- Employee assistance
- 401(k) program with company match
- Potential incentive compensation based on individual and/or company performance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
