System Engineer

Ntiva, Inc.•Leawood, KS

13d•$73,000 - $100,000•Hybrid

About The Position

Ntiva is a Managed Services Provider that values growth, innovation, and teamwork. They are a community dedicated to helping each other, clients, and their businesses thrive. Clients view Ntiva as an essential part of their teams, relying on them for strategic guidance, fast solutions to complex challenges, and proactive support. Ntiva is on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes. They are looking for individuals who thrive in a dynamic, supportive environment and enjoy going above and beyond.

Requirements

At least 3–7 years of experience directly related to the duties and responsibilities specified.
2–4 years of Dental IT project experience, with familiarity with dental hardware such as intraoral cameras, intraoral sensors, intraoral scanners, extraoral sensors (CBCT/Pano/Ceph), and vitals monitors.
Intermediate knowledge of Intune and Autopilot.
Expertise in Windows configurations and services.
Advanced knowledge of DNS (internal and external).
Advanced knowledge of networking, both physical and virtual.
Advanced knowledge of cloud solutions (AWS, Azure, or OCI).
Advanced knowledge of virtualization, clustering, and high availability.
Advanced knowledge of Active Directory (both on-premises and Azure AD).
Advanced knowledge of M365 licensing, configuration, best practices, and feature set.
Ability to communicate professionally, in English, both written and orally.
Ability to write business correspondence and process procedures.
Ability to effectively present information and respond to questions from groups of managers, clients, and the general public.

Nice To Haves

Bachelor’s degree in Information Technology, Computer Science, or related discipline; equivalent experience acceptable.
Certifications including Microsoft Role Based Certifications, Cisco CCNA/CCNP, VMware VCP, ITIL, Comp Tia, etc.
Experience with ConnectWise (Manage, Automate, Control), SCCM, or similar service management system.
Subject matter expert for specific technologies (e.g., Microsoft, VMware, Citrix, Cisco, etc.).
MSP experience.
Working knowledge of HIPAA requirements as they apply to IT infrastructure and data handling.

Responsibilities

Implementing, deploying, documenting, and supporting IT infrastructure designed by Solution Architects for a client base of dental practices and Dental Service Organizations (DSOs).
Ensuring strong customer relations and follow-up to ensure service completion to customer's satisfaction.
Working with Project Managers (PMs) and Solution Architects to implement and deploy solutions for IT projects.
Providing network administration for client support needs when necessary.
Deploying advanced technical solutions designed by Solution Architects, including new deployments and service modifications, for dental practice and DSO clients.
Maintaining a minimum billable utilization of 80%.
Providing excellent implementation and project support to customers remotely or onsite as needed.
Executing complex migrations and configurations, including practice-management-system transitions, imaging system integrations, and multi-site DSO rollouts.
Documenting migration and infrastructure changes and preparing for steady-state support post-implementation.
Communicating clearly both internally and externally on the progress, issues, and scope changes needed on projects.
Pivoting and providing solutions when plans change or do not meet the requirements of the project.
Providing input and recommendations to Solution Architects and Project Managers to assist with project creation and planning.
Designing and building GPOs to enforce policies across organizations.
Installing and configuring virtual machines and hosts.
Building cloud and on-premises physical servers.
Configuring Azure AD and Microsoft Entra Connect to O365.
Troubleshooting advanced applications and servers.
Building and designing networks, including network and firewall configurations, switch configurations, and wireless networks that meet the bandwidth and latency needs of dental imaging equipment.
Building and designing Active Directory infrastructure following best practices and considering client needs (on-premises Active Directory as well as Azure AD).
Deploying high-availability infrastructure (networking, virtualization, clustering).
Deploying backup and recovery technologies.

Benefits

Medical, Dental and Vision coverage for employee and family
401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days)
Group Term Life and Accidental Death and Dismemberment coverage (company provided)
Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
Health Savings Account (HSA) Options / PPO Options
Employee Assistance Program
Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays
Education Reimbursement Program
Generous Employee Referral Program - cash bonus for successful referrals!
Dynamic Recognition and Rewards
Clear Promotion and Advancement Tracks
Work with Industry-Leading Talent