System Engineer, Remote IT Operations

NBCUniversal•Monroe, CT

4d•Onsite

About The Position

The System Engineer, Remote IT Operations will play a key role in supporting the IT services that keep our live events and remote operations running smoothly. This position blends technical expertise with operational excellence - ensuring our teams are equipped with reliable, secure, and scalable technology, wherever the work takes them.

Requirements

Bachelor’s degree in Computer Science, Engineering, or related field; or equivalent training/experience.
3+ years of strong knowledge of network infrastructure systems and sub-systems (routers, switches, LAN/WAN).
Demonstrated project management skills with the ability to manage multiple priorities under tight deadlines.
Excellent written and verbal communication skills, with proven ability to collaborate across teams and vendors.
Strong analytical, organizational, and time management skills.
Familiarity with emerging technologies and IT/broadcast convergence.
Ability to effectively influence, energize, and coach others.
Willingness to work overtime, weekends, and non-traditional hours as needed.
Ability to travel extensively in support of remote events.
Strong analytical, organizational, and time management skills.

Nice To Haves

Familiarity with AI tools/applications (Co-Pilot)
Network dashboarding (ie SNMP, Grafana, SelectorAI, SevOne)

Responsibilities

Deliver IT support for remote operations, including laptops, desktops, mobile devices, and network services.
Manage inventory, installation, and configuration of remote infrastructure kits.
Maintain documentation and updates for LAN/WAN connectivity supporting NBCU remotes.
Track equipment and scheduling through the remote operations calendar.
Partner closely with Broadcast Engineering, Digital, and Corporate Security to support convergence of broadcast and IT technologies.
Oversee coordination with external hardware, software, and communication vendors.
Identify and implement new technology initiatives and agentive AI to enhance operational efficiency and performance.
Develop and maintain IT and networking dashboards for remote operations.
Travel to remote sites to provide IT support during high-profile events.
Contribute to additional projects and assignments as required.