IT Operations Engineer

Xurrent•Austin, TX

2d•$80,000 - $95,000•Hybrid

About The Position

The IT Operations Engineer will be responsible for supporting Xurrent’s internal IT experience, including seamless user onboarding, rapid and effective resolution of technology-related issues, and the implementation and configuration of tools that enable overall business success. This position requires excellent problem-solving skills, the ability to operate independently, and clear, proactive stakeholder communication. The ideal candidate thrives in a fast-paced environment, takes ownership of challenges, and is passionate about delivering a best-in-class IT experience. This is a hybrid role, requiring onsite presence three days per week at our Austin office.

Requirements

3-5 Years of experience as an IT professional
Expertise with Okta
Experience in end user Apple computing device deployment, configuration, and troubleshooting
Experience as the primary administrator of a Google Workspace environment
Proficient in administration and troubleshooting of Iru / Kandji MDM software (or comparable)
Prior experience in a support function for a global company with a hybrid working arrangement
Demonstrated experience operating change management and access control processes
Strong understanding of networking technology administration

Nice To Haves

Direct experience supporting SOC 2 and ISO 27001 compliance programs
Direct experience managing cloud infrastructure (AWS, GCP, and Azure)

Responsibilities

Provide high-quality IT onboarding experience for all new staff members to ensure maintenance of company compliance and security standards
Provide knowledgeable and friendly IT support for all Xurrent staff members including troubleshooting hardware and software issues
Purchase, track, and manage Xurrent owned and issued hardware and accessories for all staff members
Act as the primary administrator for all centrally managed company software. Maintain process for system administration, adoption, decommissioning
Support and configure automated deployment and maintenance of Apple Macbooks
Maintain and secure Google Workspace, monitor usage and health of global technology infrastructure
Own internal system documentation and the user training materials
Act as the technical subject matter expert when implementing IT projects
Partner with Compliance and Security Management on security requirements
Conduct system security analyses and risk assessments