System Engineer

Fronius•Portage, IN

1d•Hybrid

About The Position

Supports all aspects of Fronius welding technology and equipment. Works independently with existing and prospect customers, providing guidance and support on Fronius Perfect Welding products. Supports the sales process with configurations for robotic/automated/manual welding systems. Organizes and executes products and configurations prior to and during production start-up at customer location. Evaluates client needs to offer products, services, upgrades and overall solutions to their welding challenges. Provides e-mail and telephone support for routine and complex queries/problems. Understands customer needs and provides suggestions, both verbal and written, for needed spare parts as well as other materials to be stocked by customer. Provides customer support: product availability, pricing, quotes, special situations, information for bids, equipment documentation, installations, and equipment troubleshooting. Records all customer related activity in CRM platform. Programs, troubleshoots, and tests automated systems such as robotics and hard automation. Performs/supports installations, commissioning, training at client locations for manual/robotic/automated systems. Creates and customizes training documents for new and existing customers. Designs and conducts trainings and events for Fronius regional teams and clients. Participates in trade fairs and provides product and technical guidance and support at regional and national events. Provides technical support for the introduction of products/systems/processes into the market. Forwards feedback about the technical aspects of the market, competition and products to TSI (Technical Support International). Leads and supports initiation of modifications/further development of Fronius products. Facilitates and leads feasibility studies. Deals with challenges and promotes teamwork practices to achieve established goals and objectives effectively and positively. Manages executive, mid-management and technical decision makers within a single organization. All other duties as assigned by management.

Requirements

Possess a valid passport, or has the ability to obtain and pay for a valid passport
Must be willing and authorized to travel throughout the USA and possibly overseas
Must have a valid driver’s license
Has a high interest in technology, and in particular enjoys the trade of welding
Experience in the field and/or electrical technology/engineering
Associate or bachelor’s degree in related field
Strong knowledge of MS Outlook, Excel, Word, Power Point
Excellent communication skills
Ability to work independently and/or remotely
Candidate must be able to work with a team or alone as the need arises
Candidate must have a high degree of problem-solving skills
Able to multi-task
Demonstrated ability as a team contributor
Must comply with all safety and health standards established by Fronius USA, LLC and federal, state, or local requirements.
Ability to bend and reach, with repetitive motion.
Physical demands of the job include standing, use of hands to manipulate objects, talking, hearing, looking, typing, walking, twisting, and bending
Employees could be requested to lift, carry, reach above the shoulder, stoop, squat, kneel, and crouch.
Employees could be required to lift up to 50 pounds unassisted.
Employees will perform duties in an office environment and a field setting.
Employees will be occasionally exposed to tripping hazards.
The noise level in the work environment is usually low to medium.

Nice To Haves

Robot programming/integration experience a plus
Knowledge of Spanish and/or German a plus

Responsibilities

Supports all aspects of Fronius welding technology and equipment
Works independently with existing and prospect customers, providing guidance and support on Fronius Perfect Welding products
Supports the sales process with configurations for robotic/automated/manual welding systems
Organizes and executes products and configurations prior to and during production start-up at customer location
Evaluates client needs to offer products, services, upgrades and overall solutions to their welding challenges
Provides e-mail and telephone support for routine and complex queries/problems
Understands customer needs and provides suggestions, both verbal and written, for needed spare parts as well as other materials to be stocked by customer
Provides customer support: product availability, pricing, quotes, special situations, information for bids, equipment documentation, installations, and equipment troubleshooting
Records all customer related activity in CRM platform
Programs, troubleshoots, and tests automated systems such as robotics and hard automation
Performs/supports installations, commissioning, training at client locations for manual/robotic/automated systems
Creates and customizes training documents for new and existing customers
Designs and conducts trainings and events for Fronius regional teams and clients
Participates in trade fairs and provides product and technical guidance and support at regional and national events
Provides technical support for the introduction of products/systems/processes into the market
Forwards feedback about the technical aspects of the market, competition and products to TSI (Technical Support International)
Leads and supports initiation of modifications/further development of Fronius products
Facilitates and leads feasibility studies
Deals with challenges and promotes teamwork practices to achieve established goals and objectives effectively and positively
Manages executive, mid-management and technical decision makers within a single organization
All other duties as assigned by management