System Engineer (One Church Team)

Pinelake Church•Flowood, MS

28d•Onsite

About The Position

Under the direction of the Manager of Technology Support, provides technical support and assistance by performing needs analysis, procurement support, installation, guidance, and problem resolution for computers and servers. This role involves learning, living, and leading within the church's culture and values, contributing to disciple-making and the overall vision of the church. The System Engineer will provide expert business technology guidance, manage technology projects, and analyze systems to improve quality and maintain integrity.

Requirements

Bachelor’s degree in Computer Science or Information Technology or Equivalent Work Experience.
Minimum of two years of technical support experience with MacOS, iOS, Windows, VMWare, Azure Cloud Services including Azure Active Directory, Office 365 and Ring Central are a plus.
Proficient in the use of online and remote-connecting software.
Ability to examine, question, explore and troubleshoot a variety of issues.
Demonstrated skill in the use of Windows/MacOS to complete tasks (including word processing and spreadsheets).
Ability to use the internet for information retrieval.
Ability to apply basic mathematical concepts and operations to such tasks as accounting, budget management, and financial expense monitoring.
Ability to read financial information and spreadsheets.
Ability to simultaneously conceptualize and plan multiple tasks.
Ability to project outcomes using different implementation strategies.
Ability to apply creative and innovative thinking to problem situations.
Ability to work effectively and efficiently under stressful conditions to ensure deadlines are met.
Understand written or oral instructions.
Read, analyze and interpret documents, instructions manuals, and policies and procedures.
Excellent interpersonal skills.
Ability to work with a diverse group of people.
Communicate clearly and effectively on the telephone, email and in person, demonstrating tact and diplomacy.

Nice To Haves

Azure Cloud Services including Azure Active Directory, Office 365 and Ring Central are a plus.

Responsibilities

Provide expert Business Technology guidance to end users.
Installation and configuration of computer hardware, operating systems, and applications.
Maintenance and monitoring of computer desktop, mobile, and tablet systems.
Diagnosing and solving hardware or software faults.
Testing and evaluating new technology.
Manage all types of business technology projects, monitor applications, and provide analytical solutions to resolve technical issues.
Provide system configuration and application upgrade support.
Analyze and develop plans to improve the quality of the Technology Solution systems.
Maintain system and data integrity during change control and management processes.
Other duties as requested.